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Psalmy2cute (OP)
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December 24, 2017, 09:15:56 AM |
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4days back I sent 3533 xdn coin to my bittrex account... But I didn't include the deposit I'd.. Cause after requesting for my deposit address ... I got a error deposit I'd.... I immediately contacted support... But up till now... I'm yet to get any response from them... Bittrex is suppose to be the most reliable exchange out there... This is my 1st time using bittrex... And I must say that I'm 100% disappointed with their support... How long do I have to wait too get my $80 back???
Here's the transaction hash
https://minergate.com/blockchain/xdn/transaction/2b9433176b4f98d82ebb84a856d471155a7f73fddedf7890d35e5aa3431e5cbe
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joselitobayagbag
Member
 Offline
Activity: 231
Merit: 10
Augmented Reality World Discovered
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December 24, 2017, 09:20:32 AM |
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First it is your own mistake,second holidays is coming and you should wait for their reply because you cant do anything about it they are the only ones who can resolve your issue.
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rommelzkie
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December 24, 2017, 09:20:45 AM |
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Based in my experience you need to wait a minimum of 2 weeks before a representative read and process your ticket. make sure that all of the information needed is there because it will take more time if your information is insufficient.
this not include holidays. so good luck
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masterchief001
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December 24, 2017, 09:26:39 AM |
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4days back I sent 3533 xdn coin to my bittrex account... But I didn't include the deposit I'd.. Cause after requesting for my deposit address ... I got a error deposit I'd.... I immediately contacted support... But up till now... I'm yet to get any response from them... Bittrex is suppose to be the most reliable exchange out there... This is my 1st time using bittrex... And I must say that I'm 100% disappointed with their support... How long do I have to wait too get my $80 back???
Here's the transaction hash
https://minergate.com/blockchain/xdn/transaction/2b9433176b4f98d82ebb84a856d471155a7f73fddedf7890d35e5aa3431e5cbe I believe bittrex is a reliable trading platform, if the support issue is not answered, I think the system is busy, or you have done something wrong. This is bad luck to anyone. |
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madtea
Member
Offline
Activity: 294
Merit: 10
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December 24, 2017, 09:47:13 AM |
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What’s the status of your ticket? I suggest logging on to support.bittrex.com. I hadn’t heard anything, logged onto the support page and saw they had replied. I didn’t include a memo when sending Lumens. They said it could take “1 month or more” to manually complete the transaction with a memo I provide.
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Paradoxall
Newbie
Offline
Activity: 32
Merit: 0
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December 24, 2017, 09:50:59 AM |
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I have never had any issues withdrawing from Bittrex. And I have withdrawn in at least 10 different cryptocurencies. I can't say the same for HitBTC, though.
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makuhpal
Member
Offline
Activity: 256
Merit: 10
JOIN THE NEXT MEGATREND IN CRYPTO
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December 24, 2017, 09:53:09 AM |
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Bro they are just humans,and most of them are christians and tomorrow christmas is coming why would they go to work in holidays?
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pishite
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December 24, 2017, 09:53:56 AM |
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Maybe the problem is on the side of Minergate, they have that the output process for a very long time, but about bitrex so far, there have not been any big problems with them, it seems like everything is working for the time being.
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doedz
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December 24, 2017, 09:55:14 AM |
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I've moved away from bittrex and some other exchangers, I'm afraid the E btc case will happen again.
I am currently using a local exchanger.
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Ascredo
Member
Offline
Activity: 224
Merit: 15
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December 24, 2017, 09:58:57 AM |
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Wait, bittrex always responds to applications, so that it does not happen. Therefore, I wish good luck and patience)
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Psalmy2cute (OP)
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December 24, 2017, 10:04:09 AM |
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What’s the status of your ticket? I suggest logging on to support.bittrex.com. I hadn’t heard anything, logged onto the support page and saw they had replied. I didn’t include a memo when sending Lumens. They said it could take “1 month or more” to manually complete the transaction with a memo I provide.
I'm going to try that now |
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shandi albert
Full Member
Offline
Activity: 308
Merit: 101
FXPay.io
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December 24, 2017, 10:15:15 AM |
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4days back I sent 3533 xdn coin to my bittrex account... But I didn't include the deposit I'd.. Cause after requesting for my deposit address ... I got a error deposit I'd.... I immediately contacted support... But up till now... I'm yet to get any response from them... Bittrex is suppose to be the most reliable exchange out there... This is my 1st time using bittrex... And I must say that I'm 100% disappointed with their support... How long do I have to wait too get my $80 back???
Here's the transaction hash
https://minergate.com/blockchain/xdn/transaction/2b9433176b4f98d82ebb84a856d471155a7f73fddedf7890d35e5aa3431e5cbe The likelihood of their staff being on vacation so have to wait for the holiday period they run out so that your complaint is followed up.Or the system is busy, Bittrex has a trusted system. |
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Psalmy2cute (OP)
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December 24, 2017, 10:17:17 AM |
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What’s the status of your ticket? I suggest logging on to support.bittrex.com. I hadn’t heard anything, logged onto the support page and saw they had replied. I didn’t include a memo when sending Lumens. They said it could take “1 month or more” to manually complete the transaction with a memo I provide.
I'm going to try that now I just checked and I'm yet to get any response... I'll just assume the festive season is the reason for the delay |
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cryptogeek101
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December 24, 2017, 10:41:40 AM
Last edit: December 24, 2017, 02:24:13 PM by cryptogeek101 |
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First it is your own mistake,second holidays is coming and you should wait for their reply because you cant do anything about it they are the only ones who can resolve your issue.
There is no need to defend Bittrex because support issues is one of the company's major weaknesses. We know that customer's complaints can be very painful but responding quickly and kindly gives you a chance to salvage the relationship. Bittrex support needs serious improvement because I have heard several complaints about them before. |
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blue_hurricanger
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December 24, 2017, 11:22:58 AM |
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4days back I sent 3533 xdn coin to my bittrex account... But I didn't include the deposit I'd.. Cause after requesting for my deposit address ... I got a error deposit I'd.... I immediately contacted support... But up till now... I'm yet to get any response from them... Bittrex is suppose to be the most reliable exchange out there... This is my 1st time using bittrex... And I must say that I'm 100% disappointed with their support... How long do I have to wait too get my $80 back???
Here's the transaction hash
https://minergate.com/blockchain/xdn/transaction/2b9433176b4f98d82ebb84a856d471155a7f73fddedf7890d35e5aa3431e5cbe Hard to get in touch with support service on the holiday. Good luck. |
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TomCrypto
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December 24, 2017, 11:33:16 AM |
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I had a problem with my 2FA on bittrex and they were quite fast to asnwer me! It took less than 4 days.
If you don't have any news after 1 week, send them another mail with your support ticket history.
But indeed with christmas holidays coming in, the answer time will be longer than usual.
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Dinct
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December 24, 2017, 11:43:01 AM |
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The communication with Bittrex is such a headache. You really need more than patience.
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Emperor of Man
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December 24, 2017, 11:44:52 AM |
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Bittrex used to be a trustworthy and pleasant exchange, but like poloniex, they changed when they got big...  I'm hearing a lot of bad reports, including support issues and blocked accounts with no explanation. Also, they don't add coins easily like they used to do in the old days... If this continues, they will lose the exchange competition to other services... |
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