Can you contact Tradehill?

[Nagle]

Their domain records say:

 tradehill
 2415 mission st
 san francisco, CA 94110
 US

2415 Mission St, San Francisco, California.
The mail drop place is 2417 Mission. 2415 is probably above "Wholesale Fashion Shoes".

This is Jared's "hacker hotel":

20mission "Hacker Hotel" above the T-Mobile store.
Same building, different entrance. Mission St. on the right, 20th St. on the left.

20mission lists Tradehill as a tenant.  That may be where they really are.

Could be worse. PayPal started above Palo Alto Bicycles on University Avenue in Palo Alto.

[1714820463]

1714820463

[zeroblock]

Their domain records say:

 tradehill
 2415 mission st
 san francisco, CA 94110
 US

2415 Mission St, San Francisco, California.
The mail drop place is 2417 Mission. 2415 is probably above "Wholesale Fashion Shoes".

This is Jared's "hacker hotel":

20mission "Hacker Hotel" above the T-Mobile store.
Same building, different entrance. Mission St. on the right, 20th St. on the left.

20mission lists Tradehill as a tenant.  That may be where they really are.

Could be worse. PayPal started above Palo Alto Bicycles on University Avenue in Palo Alto.

20 Mission is a hackerspace/apartments.  The most popular SF Bitcoin meetup is usually held there.  http://www.meetup.com/San-Francisco-Bitcoin-Social/#past

They are indeed at 1 Market Street.  My schedule didn't line up this week or next week so it may be about 9-10 days until I can make it there.

They focus on high net worth individuals.  Typically these type of investors want to work with a company that is reputable.  1 market street has that.   

[MPOE-PR]

I am trying to contact Tradehill. Did anyone have success with it?

I had sent them an email a few months ago, no response.
I have just tried to contact them via phone, but the line seems to be always busy.

Best regards,
Gabriel.

Some people did, a couple months ago back when the head scammer (Jared Kenna) showed up hoping to clear his name by returning a few percent of what he stole from people. Meanwhile that didn't work out for him and so I suppose you've missed your window.

LOL, anybody like myself being a SF native knows that's a bogus or at best an incomplete address.

Yeah, we know.

[Nagle]

They are indeed at 1 Market Street. 
...
They focus on high net worth individuals.  Typically these type of investors want to work with a company that is reputable.  1 market street has that.   

Which tower? What suite?  I called the building office, remember.

[GabrielZ]

Their domain records say:

 tradehill
 2415 mission st
 san francisco, CA 94110
 US

http://s14.postimg.org/ygrtoaodd/tradehillhq.jpg
2415 Mission St, San Francisco, California.
The mail drop place is 2417 Mission. 2415 is probably above "Wholesale Fashion Shoes".

Thanks a lot for the photo(s).

Did you check whether there was any kind of name plate at that address saying "Tradehill", or "Kenna" ?

[GabrielZ]

They focus on high net worth individuals.  Typically these type of investors want to work with a company that is reputable.  1 market street has that.   

Yeah, I can understand that they don't want to deal with low net worth individuals.

But ...

We have seen now at least 3 different physical addresses (not counting the mail forwarding to Oregon).
It almost feels like hide-and-seek.

And a phone number that is advertised as a support line, but that never works, doesn't build up reputation in my mind.
Dito for emails that never get answered at all.

[Ryan_Singer]

Hi guys,

I co-founded the new Tradehill with Jered Kenna in November. We are in Spear Tower, Suite 3500. My phone number is 650-924-2785 and I'm happy to talk.

The forwarding addresses were set up by our lawyers, and we were founded at 2415 Mission St with office space donated by 20mission. Many of our documents that should reflect the 1 Market address haven't been updated yet and still read 2415 Mission.

--
Ryan Singer
President, Co-Founder
Tradehill, Inc.

[joesmoe2012]

Hi guys,

I co-founded the new Tradehill with Jered Kenna in November. We are in Spear Tower, Suite 3500. My phone number is 650-924-2785 and I'm happy to talk.

The forwarding addresses were set up by our lawyers, and we were founded at 2415 Mission St with office space donated by 20mission. Many of our documents that should reflect the 1 Market address haven't been updated yet and still read 2415 Mission.

--
Ryan Singer
President, Co-Founder
Tradehill, Inc.

Thanks for clearing this up.

[31337157]

Very interesting. Pulling up some searches on Google also shows ContentWize at the same address:

ContentWize
http://www.contentwise.tv/contact/

as well as some rental links showing the property is currently available. Of course, these things could be outdated, but i'm thinking the most recent data would then reflect TradeHill at this location.

It would definitely be nice to get some clarification from TradeHill here on the forums.

[Nagle]

Very interesting. Pulling up some searches on Google also shows ContentWize at the same address:

ContentWize
http://www.contentwise.tv/contact/

as well as some rental links showing the property is currently available. Of course, these things could be outdated, but i'm thinking the most recent data would then reflect TradeHill at this location.

There are many companies using the address One Market, Suite 3500, San Francisco CA. There's a wedding photographer, two law firms, Contentwise, Autonomy, A3 Solutions, Entuity, CA-Experts.com, ChikPea Inc., the US Sommelier Association, the Silver Lining Project...  Space is available there, starting from 1000 square feet. This seems to be a small-office rental operation sharing the same address.

It looks like Tradehill has a small space at a prestigious address, some working space in a hacker space, and a mail drop.  That's not unusual for a startup, although it's a bit light for a company that promotes itself as "the secure and reliable virtual currency trading solution for professional investors, businesses, and governments."

[Ryan_Singer]

Dear All,

I would like to express my apologies to anyone who has had difficulty corresponding with Tradehill. We always strive for timely responses to support@tradehill.com and quality care from our Client Services Department. I'm disappointed to hear we have left anyone feeling frustrated or unable to contact us directly. To GabrielZ specifically, the server on which our phones are hosted was down for two days last week, which corresponds with the time frame of your attempted phone call. We have rectified the issue and, if you are willing to give us another chance, I invite you to reach out again. I am unaware as to why your previous e-mail was not sent through, but we've tested our servers and verified they are working properly.

I would also like to apologize for the confusion with multiple addresses floating around the web and appreciate your concern with verifying our office's location. We are located in the Spear Tower of 1 Market Street in downtown San Francisco. As a security-conscious company, we do not publicly release more specific details of our location, except in professional correspondence. We are, in fact, a sub-tenant of a Spear Tower lessee: as a rapidly growing start-up, we enjoy the freedom to take on additional office space as needed. If you are interested in scheduling a visit to our office, please contact our client services team at support@tradehill.com. You may also call our office at 1 (415) 422-9628; leave a message with your name, phone number, and purpose for calling; and our appropriate team member will return your call within one business day, though we always aim for much faster. For those unable to schedule an appointment for an in-person visit, I invite you to check out our Facebook page where you can stay up to date with photos, event invitations, and special announcements.

If you would like to chat with some of our staff, as well as other Bitcoin enthusiasts, Tradehill hosts the monthly San Francisco Bitcoin Social. Though the location occasionally differs, our standard location is a large office space at the intersection of 20th and Mission Street. This space is graciously offered to us for these events, however Tradehill does not own or currently lease this space. Please join the meet-up group for the exact address and we'll see you at the end of the month.

Thank you for your time and, again, I apologize for the confusion and any distress it may have caused.

Sincerely,

Ryan Singer
President and Co-Founder
Tradehill, Inc.

[MPOE-PR]

Dear All,

I would like to express my apologies to anyone who has had difficulty corresponding with Tradehill.

How's the Dwolla lawsuit coming along?

There's a bunch of people still waiting for the BTC Jared Kenna stole from them last year, what of that?

[zeroblock]

 This is a common thing with small "run lean" startups in Silicon valley. It's normal.

If you are selling a product where your location is usually not relevant to the customer then it is normal.  To provide financial services and ask for people to deposit large sums of money is a completely different story.

Excellent counter point. They could probably stand to be a little more forthright in their true location. Still looks to be a legit business though.

The only thing that struck me as a little funny in Ryan Singer's statement above was the statement concerning "security conscious".

That address is pretty secure with guards at all 8 elevators that require a building security issued picture badge to board the elevator. Every person going up an elevator is checked and visitors have to register at security. You cannot simply say "oh he's with me", they will direct you to security for a visitors badge. Also this place has more high def cams than a Vegas Casino.

That part puzzled me.

In all honesty I think they are simply trying to spin it that they are a 1 Market Plaza financial operator and not actually a small startup at the *slightly* less prestigeous 20 Mission St location 


~BCX~

Have you seen the other locations of Bitcoin startups?  Everyone has to be scrappy at this point in the game.  And would you want random people from forums coming into your office, when your services don't require them to?  I'm not sure what your expectations are, but every Bitcoin startup is working with a limited supply of cash.

[Nagle]

TH is NOT portraying themselves as a small startup, that's the issue at hand.

Right. Tradehill portrays itself as "the secure and reliable virtual currency trading solution for professional investors, businesses, and governments." One would expect that to be followed by "Member National Association of Securities Dealers, insured by Securities Investor Protection Corporation". But no.

There's also SEC registration as a broker-dealer. The 1934 SEC act defines a "broker" as "any person engaged in the business of effecting transactions in securities for the account of others." The SEC continues:

Here are some of the questions that you should ask to determine whether you are acting as a broker:

• Do you participate in important parts of a securities transaction, including solicitation, negotiation, or execution of the transaction?
• Does your compensation for participation in the transaction depend upon, or is it related to, the outcome or size of the transaction or deal? Do you receive trailing commissions, such as 12b-1 fees? Do you receive any other transaction-related compensation?
• Are you otherwise engaged in the business of effecting or facilitating securities transactions?
• Do you handle the securities or funds of others in connection with securities transactions?

A "yes" answer to any of these questions indicates that you may need to register as a broker.

Tradehill has to answer "yes" to all four of those questions.

Now that we have a court decision that Bitcoin meets the criteria for an "investment contract", and thus is a security, all those regulations apply to Bitcoin exchanges in the US.

(Bitcoin needs broker/dealer regulation.  Go re-read the list of Bitcoin scams. This isn't petty cash any more. Amateur hour is over.)

[ElectricMucus]

(Bitcoin needs broker/dealer regulation.  Go re-read the list of Bitcoin scams. This isn't petty cash any more. Amateur hour is over.)

Haha, Nagle has become Bull, the sky is falling!

[GabrielZ]

Hi Ryan & All,

sorry for the long silence - after my last post I had to go on vacation for 2 weeks.
Hopefully, I can resurrect this thread.

About a week ago, I called the phone number that Ryan_Singer has given ( (415) 422-9628), the answering machine seemed to work fine , the automatic answering text seemed OK, too, I believe I have spoken clearly, but nobody has called me back yet.

Last week, I have also sent two emails: one to support at tradehill.com , the other one to allison at tradehill.com.
Both of them were returned today, with the same error message:
<allison@tradehill.com>... Deferred: Connection timed out with cf-ssl29152-protected.tradehill.com.
Message could not be delivered for 5 days


Anything else I can do to reach Tradehill ?

Best regards,
Gabriel.

[GabrielZ]

RCPT TO:<allison@tradehill.com>
550 5.2.1 The email account that you tried to reach is disabled. sm5si6710634obb.95 - gsmtp
[Address has been rejected]
...

I guess the same holds for support@tradehill.com ?

[isnowblind]

Hi,
I am also very eager to contact Jered Kenna and/or a representative of Tradehill. I have tried all the various point of contacts suggested and have had no luck. I am one of the original Tradehill account holders who never received a refund of their balance.

About 6 months ago I sent an email to Tradehill, Jered responded, confirmed my account balance and requested a BTC address so he could send the funds. He said he would send out the funds but never did. I have sent multiple gentle 'reminder' emails to both his address and the info address but have never received a response.

Has anyone heard from him or received funds recently?



Thanks

[GabrielZ]

Has anyone heard from him or received funds recently?

Like you, I have tried every possible channel, but never reached anybody.

I tend to believe now that Tradehill is/was a scam.


Best regards,
Gabriel.

[Nagle]

This is the point at which you file a police report for fraud.

It's someone in the US, and you have names and addresses.  They can be found and arrested.