My 25 ETH deposit on HITBTC was not credited into my account

[cryptodib]

Hello everyone, anyone is facing the same problem that i do with HitBTC?

It´s been more than one day now and my 25 ETH deposit on HITBTC Exchange account was not credited..

All other exchanges i have deposited before they have credited my account in 5 minutes...

I´m very stressed about this situation as this is all my savings , i have received just one message from support:

 
"Marguerite Tessier (HitBTC)
Dec 28, 10:42 WET
Dear Trader,
Thank you for reaching out.

It seems that you've sent ETH from the contract. But receiving money from contracts is not available on HitBTC, it is important to remember that.

We will proceed your transaction manually and contact you after that. Thank you for your patience.

Regards,
Marguerite Tessier


HitBTC Support Team"

"Dear Trader,

We will contact you right after crediting your account with this lost deposit, which will happen right away.
Thank you for your patience.

Regards,
Marguerite Tessier
HitBTC Support Team"


They told me that it would be credited "right away" and 20 hours have passed after this ,
Please anyone can reach the support team to solve my case?  I Really need my balance to start trading "right away".
I sent other tickets to support without any response..

Tx ID:
https://etherscan.io/tx/0x81aea6fb276dd33e336e9d7bb9be00e13cb02f24435dc3a1c09d22c51933009d

Amount deposited from my Bitstamp account to my HITBTC generated ETH Wallet: 25.10841618 ETH

Wallet: 0x9407f537d9a5cd72d02dda8b99dfaf6ad6699870


If anyone can help me, it will be greatly appreciated. Thank you.

[cryptodib]

Admin do you have the direct contact of HITBTC Support team can you please tell them about my case?

it´s really important i need my deposit now

[cryptodib]

PROBLEM SOLVED!! MY ETH IS FINALLY THERE!!!

THANK YOU HITBTC SUPPORT STAFF
I´M SO HAPPY NOW , I CAN´T EXPRESS HOW HAPPY I AM

[LeGaulois]

Don't be so in hurry. Be happy that they decided to help you to get the coins back. Most exchanges don't do it or only if the value is at least $5,000 (i.e. Bittrex)
It also takes some time to operate something like this, and it's not something that has a high priority. To be honest, waiting 20 hours is a decent delay in such case.