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Author Topic: CEX.IO missing bank transfer even after month and half  (Read 82 times)
Aedil
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January 11, 2018, 10:40:47 PM
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I made a bank transfer to cex.io a almost 2 months ago and still nothing is showing up in my account.
I've opened around 5 cases they are just leaving me with automated messages saying they have escalated the issue to the correspondent team, but no answer ...

Anyone here had same experience or can help me recover my money ...



CEX.IO please reply to your users
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lizardbtc
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January 11, 2018, 10:46:18 PM
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I made a bank transfer to cex.io a almost 2 months ago and still nothing is showing up in my account.
I've opened around 5 cases they are just leaving me with automated messages saying they have escalated the issue to the correspondent team, but no answer ...

Anyone here had same experience or can help me recover my money ...

Do they have support where you could call them by phone? Problem now is that you have many people entering into crypto world and opening accounts on exchanges and many of them aren't prepaired for this. Because they are overloaded many exchanges have slow replying time which is frustruating as if you ask me their customer satisfaction needs to be number 1 on the list...

Anyway if they don't have a phone you could call to, I guess you have to ask your bank and get a statement that you actually have sent the money to cex.io ; you could wait for their reply or there might be even a way to file a lawsuit if you are talking about big sums of money.

Don't know really what else to tell you, I am not sure if somebody who is working there will even see your message here that you are treated well. It's strange they should be reputable exchange but it is strange waiting that long it really shows how much they care for their customers....
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January 11, 2018, 11:50:57 PM
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It's either you will post your user ID and ticket number plus explaining the problem in their ANN Thread (higher chance of being answered there) or you'll wait CEX account to notice and reply to this thread. Though you have not received a response on your tickets, don't lose hope because CEX account is actively answering queries and helping members with cex.io issues here in the forum.
CEX
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January 15, 2018, 04:58:29 PM
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Kindly tell us your user ID or support ticket number so that we could assist with the case.

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