[ETH][Bitstamp to CoinExchange] Lost ETH in Internal transaction

[fomblardo]

Hello there,

I am fairly new in the crypto world and had no idea about those internal transactions for ETH.
So I transferred some ETH from Bitstamp to CE in order to buy some Elixir and never received the ETH.

Then I checked on etherscan.io and I saw that it is in internal transaction. So I emailed both exchanges, but so far no one answered (it was a few days ago).

I was wondering if my ETH were forever lost or if there was anything I could do ?

Thank you in advance for your help.

[odolvlobo]

Hello there,

I am fairly new in the crypto world and had no idea about those internal transactions for ETH.
So I transferred some ETH from Bitstamp to CE in order to buy some Elixir and never received the ETH.

Then I checked on etherscan.io and I saw that it is in internal transaction. So I emailed both exchanges, but so far no one answered (it was a few days ago).

I was wondering if my ETH were forever lost or if there was anything I could do ?

Thank you in advance for your help.

This is a bitcoin forum. You will probably get better answers to your Ethereum questions on an Ethereum forum, such as https://forum.ethereum.org/