Phone: 81-3-4520-6200
Fax: 81-3-4520-6209http://www.tokyo-cci.or.jp/english/ibo/2353440.htmETA: Tibanne, Gox's parent company (of which Gox is the only major subsidiary), appears to no longer be speaking for Gox and will refuse inquiries about Gox issues. It's pointless to call them.
Feel free to edit out parts of the conversation which differ from the script.
frojoe: Hi, my account number is xxxxxxx. I requested a wire withdrawal on May xx, 2013 and have yet to receive it.
MtGoxSupport: Herro, sir. My name is John. How may I assist you today?
frojoe: Yes - hello. I requested a wire from Gox on May xx, 2013. I have not received it, yet.
MtGoxSupport: Thank you for using Mt Gox. Are you rooking for us to determine the cause of this deray?
frojoe: Yes.
MtGoxSupport: I see, sir. Courd I have the account number, prease?
frojoe: ... Yes. It's xxxxxxx.
MtGoxSupport: Thank you. I need a minute to rook this up.
frojoe: Okay.
MtGoxSupport: What?
frojoe: Oh - nothing. I said that's okay.
MtGoxSupport: Okay. I wirr rook this up, now.
MtGoxSupport: Herro, sir, are you stirr there?
frojoe: Yes.
MtGoxSupport: I found the transaction in question. It is currentry "pending."
frojoe: Okay. Do you know when it will arrive in my account?
MtGoxSupport: Unfortunatery, I cannot. We are currentry experiencing a backrog in wired withdrawars. We are continuing to make progress, and are rapidry catching up. We wirr post updates as we have them. Can I herp you with anything erse?
frojoe: Why can't you give me an ETA?
MtGoxSupport: Sorry for inconveniencing you. We are processing USD withdrawars very quickry, and should have arr withdrawars processed very soon. That's rearry arr I have to say on the matter. Sorry.
*click*