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Author Topic: Cex.io transaction aggrieved. Any help?  (Read 43 times)
kabrero
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January 05, 2018, 01:02:40 PM
 #1

https://blockchain.info/tx/7a9532803a68c995de2d1b269f765bccc61253cc27930a216ac0dea4d66baa93

https://blockchain.info/tr/address/3Jmu7BHTwVwtnviYDptFqdde7ghmyRFiag (this is my part of it)

Have been waiting for my BTC for 2 days. Cex.io made this transaction. İf not wrong, they used 23 satoshi per byte. İ dont know what to do. İ tried to accelerate but it is over the limit. Can anyone help please.
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DeepSpace1
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January 05, 2018, 01:43:38 PM
 #2

So, whats the problem? Does it not show in your wallet?
kabrero
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January 05, 2018, 01:49:49 PM
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So, whats the problem? Does it not show in your wallet?
İt is not confirmed yet. İts been 2 days on blockchain.
bob123
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January 05, 2018, 02:28:39 PM
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Cex.io made this transaction. İf not wrong, they used 23 satoshi per byte.

Yes, this TX has a fee of 23 sat/B. This will take quite some time until it will get confirmed (if at all).
The only one able to help you is Cex.io. You should contact their support (https://support.cex.io/hc/en-us).
At least they enabled the RBF, making it much more easier for them to get your withdrawals through by replacing the TX with one including an appropiate fee.


İ dont know what to do. İ tried to accelerate but it is over the limit.

The accelerator (https://pool.viabtc.com/tools/txaccelerator/) ony allows 100 entrys per hour. You would need to submit your TX within the first second(s).
Waiting and contacting the support seems to be the easiest solution.

kabrero
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January 05, 2018, 03:21:09 PM
 #5

Cex.io made this transaction. İf not wrong, they used 23 satoshi per byte.

Yes, this TX has a fee of 23 sat/B. This will take quite some time until it will get confirmed (if at all).
The only one able to help you is Cex.io. You should contact their support (https://support.cex.io/hc/en-us).
At least they enabled the RBF, making it much more easier for them to get your withdrawals through by replacing the TX with one including an appropiate fee.


İ dont know what to do. İ tried to accelerate but it is over the limit.

The accelerator (https://pool.viabtc.com/tools/txaccelerator/) ony allows 100 entrys per hour. You would need to submit your TX within the first second(s).
Waiting and contacting the support seems to be the easiest solution.

Thanks for your  interest.
CEX
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January 11, 2018, 01:58:36 PM
 #6

We are currently working on the resolution of the similar issues and expect to find the resolution in the shortest time possible.

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