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Author Topic: Xapo closes debit card service!  (Read 193 times)
bitbunnny (OP)
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January 05, 2018, 06:33:46 PM
Last edit: January 05, 2018, 07:31:27 PM by bitbunnny
 #1

I've just received email from Xapo that they were announced by Visa they have to stop card support and all Xapo cards in Europe will be immediately deactivated.
I just can't believe that they haven't received any previous notice and prepare users for that or give some adjustment period. Very unprofessional from Visa.
From this very moment I can't use my card anymore and I'm very angry and disappointed. I know it's not Xapo fault but still they should take immediate action to find new reliable provider.

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January 05, 2018, 10:05:38 PM
 #2

I've just received email from Xapo that they were announced by Visa they have to stop card support and all Xapo cards in Europe will be immediately deactivated.
I just can't believe that they haven't received any previous notice and prepare users for that or give some adjustment period. Very unprofessional from Visa.
From this very moment I can't use my card anymore and I'm very angry and disappointed. I know it's not Xapo fault but still they should take immediate action to find new reliable provider.

Really you can never predict how slow xapo can be  Cheesy. Can you really confirm that you didn't received a similar mail on August last year? Because this thing about country restriction is an old news effective on October 15, 2017.

Xapo did made an article announcing it (August 22, 2017) and they claim that they will inform all debit card holders directly about this. If this is really your first time receiving this kind of mail then I guess xapo is at fault and I can't believe IT TOOK THIS LONG!! HOW UNPROFESSIONAL!

Reference: https://blog.xapo.com/xapo-debit-card-update

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richardsNY
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January 05, 2018, 11:53:21 PM
 #3

More services have been doing this unfortunately, but they have no choice due to Visa playing hard game here. They act like they own their market completely, but I will be glad when Bitcoin can prove them wrong at some point, and snoop off a major percentage of their market share. I really hope that we'll see this become reality. It's pretty much a sad happening that external sources makes things difficult for crypto related services, which also impacts their revenue for a fair part. It can be seen as some sort of censorship they try to apply to make Bitcoin less usable, but they will see how hard their attempt will fail after a while.
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January 06, 2018, 01:07:08 AM
 #4

I've just received email from Xapo that they were announced by Visa they have to stop card support and all Xapo cards in Europe will be immediately deactivated.
I just can't believe that they haven't received any previous notice and prepare users for that or give some adjustment period. Very unprofessional from Visa.
From this very moment I can't use my card anymore and I'm very angry and disappointed. I know it's not Xapo fault but still they should take immediate action to find new reliable provider.

Really you can never predict how slow xapo can be  Cheesy. Can you really confirm that you didn't received a similar mail on August last year? Because this thing about country restriction is an old news effective on October 15, 2017.

Xapo did made an article announcing it (August 22, 2017) and they claim that they will inform all debit card holders directly about this. If this is really your first time receiving this kind of mail then I guess xapo is at fault and I can't believe IT TOOK THIS LONG!! HOW UNPROFESSIONAL!

Reference: https://blog.xapo.com/xapo-debit-card-update
I was suppose to give the link regarding on their August 22,2017 update regarding this matter. They do mention this thing:
Our customer support team will contact all Debit Card holders directly with important information on how the interruption of service will impact your Debit Card. In the meantime, if you have any concerns about your Xapo Debit Card, please visit our FAQs or contact us
If you don't receive notice then you should blame xapo.

bitbunnny (OP)
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January 06, 2018, 01:49:53 AM
 #5

Well, I didn't receive any previous notice except this today. Otherwise I would be prepared and take some actions.
For now it seems that only debit cards related to Master Card are woking, every other related to Visa, no matter the service, is out of use. Not just Xapo cards.
I wonder how long will take until they find a new provider.

chris200x9
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January 06, 2018, 04:44:44 AM
 #6

Well, I didn't receive any previous notice except this today. Otherwise I would be prepared and take some actions.
For now it seems that only debit cards related to Master Card are woking, every other related to Visa, no matter the service, is out of use. Not just Xapo cards.
I wonder how long will take until they find a new provider.

As you said it is nothing to do with XAPO because they also might have got this information all of sudden from VISA. I think many crypto debit cards got affected by this VISA policy change. I'm from Asia and my card was stopped working from last OCT itself but they gave us more than month time before closing the service. Until now can't find any other service provider in Asian countries. It was very convenient to withdraw cash even though we pay some fee for the service.
bitbunnny (OP)
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January 06, 2018, 12:56:10 PM
 #7

Well, I didn't receive any previous notice except this today. Otherwise I would be prepared and take some actions.
For now it seems that only debit cards related to Master Card are woking, every other related to Visa, no matter the service, is out of use. Not just Xapo cards.
I wonder how long will take until they find a new provider.

As you said it is nothing to do with XAPO because they also might have got this information all of sudden from VISA. I think many crypto debit cards got affected by this VISA policy change. I'm from Asia and my card was stopped working from last OCT itself but they gave us more than month time before closing the service. Until now can't find any other service provider in Asian countries. It was very convenient to withdraw cash even though we pay some fee for the service.

Exactly, using Bitcoin debit card was very convenient for me, not just for cash withdrawal which I didn't use so often but for paying in stores and for other services just like with any other card. So didn't have any need to sell Bitcoin for fiat looking for trusted sellers or services.
The best was that with Xapo I didn't have to move my coins anywhere or top up the card but when I had coins in wallet they were directly available at the card also.
It's really pitty, hope they will offer new cards very soon.

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January 09, 2018, 12:17:19 PM
 #8

I think they are working now on finding another Card supplier, it shouldnt really take long, because the same supplier was working with Wirex as well.
Anyway if you need a quick solution try with advcash their cards are still working but they don't support BTC wallets, only EUR, USD and RUB
teddy5145
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January 10, 2018, 12:52:21 AM
 #9

Same problem with Shakepay, they sent me an email about terimantion of my debit card suddenly  Sad
At this point I'm pretty sure Wavecrest doesn't want to supply Bitcoin Debit Card anymore, for now we are stuck with a few service that still has debit card available until they can find a new supplier besides Wavecrest.
I know for a fact that advcash, spectrocoin, and coinsbanks still works.

Anyway, for the time being you can use those services that still works or localbitcoins
Hamphser
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January 10, 2018, 09:27:23 PM
 #10

Well, I didn't receive any previous notice except this today. Otherwise I would be prepared and take some actions.
For now it seems that only debit cards related to Master Card are woking, every other related to Visa, no matter the service, is out of use. Not just Xapo cards.
I wonder how long will take until they find a new provider.

As you said it is nothing to do with XAPO because they also might have got this information all of sudden from VISA. I think many crypto debit cards got affected by this VISA policy change. I'm from Asia and my card was stopped working from last OCT itself but they gave us more than month time before closing the service. Until now can't find any other service provider in Asian countries. It was very convenient to withdraw cash even though we pay some fee for the service.

Exactly, using Bitcoin debit card was very convenient for me, not just for cash withdrawal which I didn't use so often but for paying in stores and for other services just like with any other card. So didn't have any need to sell Bitcoin for fiat looking for trusted sellers or services.
The best was that with Xapo I didn't have to move my coins anywhere or top up the card but when I had coins in wallet they were directly available at the card also.
It's really pitty, hope they will offer new cards very soon.
It does really give convenience because you wont really need have to convert just like other similar services been given. I'm also a user of this thing but on Asian part just like the dude above. It is really sad that they do stop completely and actually they did really inform about this matter on all of their clients which supposed to be VISA's decision and XAPO has nothing to do with it since the provider did already make such decision and its correct that they are not the only ones being affected on this such changes.

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btcwish1
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January 12, 2018, 09:43:20 AM
 #11

So, did any one find any alternative to  XAPO?  I really liked xapo. I liked the fact that they directly deduct from btc wallet and we didn't need to load the card etc.
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