EDIT: Fortunejack paid me after 3 months

[Dice0001]

What happened::
I won BTC5.777 at Fortunejack casino and it seems they can't afford to pay me. I have been waiting for about 3 months. I contacted everyone I could, They don't even reply to my emails now. A warning to all who consider playing at their casino.

Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=303298

Reference Link:
Amount Scammed:
BTC5.777
Payment Method:
Bitcoin

PM/Chat Logs:
This isn't the full chat, he went on to say in less than 12 hours someone who can actually do something about this major mistake will contact me, That was two weeks ago!
ALEXANDER
4:35 pm
Hello Dice0001. Thank you for contacting FortuneJack's support team. How may I help you?

DICE0001
I think you guys forgot to pay me?

ALEXANDER
Could you restate your concern?

DICE0001
I can't find payment of my last withdrawal

ALEXANDER
Hold on, please, I will check it for you.

DICE0001
it was never sent from fortunejack

ALEXANDER
I do not have full information regarding your withdrawal. I will check it and we will contact you as soon as there is any news.

DICE0001
what do you mean?

find out what's going on now

I'm not waiting for a email that won't come

ALEXANDER
As I mentioned I do not have information regarding your withdrawal. I must check it. As soon as there are any news we will contact you.

DICE0001
Do you work for fortunejack?

I don't understand how you don't have this information

ALEXANDER
I am support, I do not have information why some withdrawals are not approved. I will check it and as soon as I have any news I will contact you.

DICE0001
You can see my withdrawal is still pending?

But don't know why?

ALEXANDER
Correct.

DICE0001
Any idea how long I will have to wait for a reply?

ALEXANDER
I do not know. As soon as I have updates I will contact you, or any other support representative.

DICE0001
If you don't know who does?

this isn't some small issue

my withdrawal hasn't been paid for a really long time

I am worried that there is a problem with this casino

ALEXANDER
I know and when I find out why it is so, I will inform you.

Additional Notes:
The treatment I have received from fortunejack is so poor they should be out of business.

[1715139967]

1715139967

[1715139967]

1715139967

[1715139967]

1715139967

[1715139967]

1715139967

[1715139967]

1715139967

[1715139967]

1715139967

[Patatas]

This is ridiculous ! There has to be one or other accusation against this casino every week or two and usually with high amounts.I don't know why they're still in the business when they can't stick up to their terms and conditions.They were flagged recently but I don't know why @yahoo removed their feedback.This is pretty much expected every time someone wins high and requests a high withdrawal.

[yahoo62278]

This is ridiculous ! There has to be one or other accusation against this casino every week or two and usually with high amounts.I don't know why they're still in the business when they can't stick up to their terms and conditions.They were flagged recently but I don't know why @yahoo removed their feedback.This is pretty much expected every time someone wins high and requests a high withdrawal.

I changed my feedback to neutral but I have no problems changing back to a negative and leaving it this time. I'd like to see them respond in this thread.

This isn't a proper scam accusation. The chat logs he posted can be fake. If the OP posts actual proof I will tag them again

[FortuneJack]

Hi Dice0001,

David here to respond and help you in dealing with this situation. Firstly, let me sincerely apologise for this delay and any inconvenience caused by the communication process with our staff. Glad you are here on btc talk and I can directly communicate with you.

I am familiar with your case and have brought up it at the latest staff meeting at FJ. To start making things clear, let me quickly explain the situation. At the moment, when you made this amazing win there was an apparent problem detected by our fraud control system. We have put all the withdrawals on hold for some time, initiated new fraud control system and hired new stuff to lead the investigation. As you might already know user Erkans had the same issue recently and finally by the decision of our new fraud team and system we have proceeded that request on withdrawal and player got funds requested on the account.

The process of reviewing wagering and investigating possible scam issues had taken longer than we were expecting and we are utterly sorry for that. I know your claim is legit, you have won and you deserve to enjoy the win. I assure you, we will do everything possible to finalise the investigation as soon as possible, so funds can reach your account. It shouldn't take long because now we have a precedent of Erkans case and this will be a good guide for us in similar cases.

I have to ask for your patience a little bit more, I can feel your win is fair and as we already proved, we pay out our deal players and are happy for the win. Please use PM function on this forum and directly adress me with enquiries, I will do best I can to keep you informed day and night. We can exchange contacts in Skype and email as well, I am here to help anytime.

Here I would like to say thanks to yahoo62278 for understanding and fair approach in trust issue, we really appreciate your fair judgement and are empowered with your trust in our product. Promise this only gives us the power to maintain our reputation of fair client and will deal with issues like this with professionalism.

[Bitinity]

Good to see David confirmation that this is a legit claim, as I can see there are many changes on Fortunejack Staffs so it is understandable if the new staff needs longer time for such issues. Hopefully it will be resolved soon like Erkan's  who won bigger than Dice000, both are similar issue so I think it wont take too long time to resolve.
Keep on communicating with the user @David, although he is not really active here but you can try to send him a pm both here and through his FJ's account or email if any for better communication.
Congrats for the big win @Dice0001, hope you'll be able to enjoy the winning very soon.

[Caladonian]

Erkan issue already got resolved after the team reviewed it correctly and hopefully same thing will happen to this problem, as fortune jack team are
serious to this concerned and it was explained by David about the problem which is taking the delayed so  lets see OP's claimed will handled after this
answer from David.

[game-protect]

Fortunejack is on the Curacao licensing scam operators list!

Considering that they confirmed the validity of your win and the high amount, it is definitely worth to sue the operator of Fortunejack in Curacao to enforce your win. I probably can arrange a no cure no pay case. Make screenshots of everything.

[LastJedi]

This is ridiculous ! There has to be one or other accusation against this casino every week or two and usually with high amounts.I don't know why they're still in the business when they can't stick up to their terms and conditions.They were flagged recently but I don't know why @yahoo removed their feedback.This is pretty much expected every time someone wins high and requests a high withdrawal.

I changed my feedback to neutral but I have no problems changing back to a negative and leaving it this time. I'd like to see them respond in this thread.

This isn't a proper scam accusation. The chat logs he posted can be fake. If the OP posts actual proof I will tag them again

I don't play at this casino.
But I visit some sites from time to time.
And noticed Yahoo's name come up quite frequently on the other site I was on a couple of hours ago.

I think he is a millionaire from winning more on dice than most people I have seen playing.

[FortuneJack]

Dear Player,

Please, Check your balance, there will be a good news for you

[TMAN]

Dear Player,

Please, Check your balance, there will be a good news for you

Good news is paying a player/client in a timely fashion.

bad news is when a client has to resort to social media/forums to get paid out the winnings..

this is really bad form from you guys, repeated scam threads about you to get paid.. I can see you will be alienating your client base by behaving like this..

[SyGambler]

Dear Player,

Please, Check your balance, there will be a good news for you

glad that you payed the player , but if he was right about the 3 months thing then there is a huge problem there
I mean really 3 months !! and your players have to chase you everywhere for their winnings !!
you are making things so hard for your clients . If you are finding it hard to pay large amounts in time then lower your max win or put a disclaimer " you may wait 3 months to get your winnings if you hit big "

[Dice0001]

I was shocked to find the bitcoins had been sent a few days ago. I thought I was never going to be paid. Why did it take so long?

[npredtorch]

I was shocked to find the bitcoins had been sent a few days ago. I thought I was never going to be paid. Why did it take so long?

"there was an apparent problem detected by our fraud control system" that's the reason for the delayed payment stated by Fortunejack above if you have read it.

For FJ (and other casino's that hold people winnings), is it not possible that you do the opposite?
Be the first one to contact the users about the delayed withdrawal with the valid reason included in it.

Well, what if you have other similar cases like this and those people decided to forget/or keeps on waiting for the payment? (without posting a topic like this)
Would you still pay them?

[FortuneJack]

I was shocked to find the bitcoins had been sent a few days ago. I thought I was never going to be paid. Why did it take so long?

Glad you enjoyed your winning Dice0001. As we already stated, there was a security check needed and after finalising process, your withdrawal went through. I would kindly ask you and administrators of the forum to move this thread to archive.

Cheers.

Well, what if you have other similar cases like this and those people decided to forget/or keeps on waiting for the payment? (without posting a topic like this)
Would you still pay them?

Obviously, Yes! this has nothing to do with buzz, a security check is a security check and as already stated in many recent posts, we have modernised our fraud control team and system. After finalising the investigation, we are happy to proceed the withdrawal.

[TMAN]

I was shocked to find the bitcoins had been sent a few days ago. I thought I was never going to be paid. Why did it take so long?

Glad you enjoyed your winning Dice0001. As we already stated, there was a security check needed and after finalising process, your withdrawal went through. I would kindly ask you and administrators of the forum to move this thread to archive.

Cheers.

Well, what if you have other similar cases like this and those people decided to forget/or keeps on waiting for the payment? (without posting a topic like this)
Would you still pay them?

Obviously, Yes! this has nothing to do with buzz, a security check is a security check and as already stated in many recent posts, we have modernised our fraud control team and system. After finalising the investigation, we are happy to proceed the withdrawal.

I would really like to know what checks take 3 months??

did he press the buttons on the slot machines too fast? too slowly?? did he manage to hack into the back end and change bet amounts to "game the system"

maybe he worked out some next level martingale system on roulette?

really this is a horse shit excuse and you know it - if this was a properly regulated area you would not be able to act like this - I personally would recommend people boycott your site..

and no - this thread should stay - people need to see how poor a service you are running.. I bet his deposit went into your coffers within a handful of confirmations...

[shield132]

Fortunejack is on the Curacao licensing scam operators list!

Considering that they confirmed the validity of your win and the high amount, it is definitely worth to sue the operator of Fortunejack in Curacao to enforce your win. I probably can arrange a no cure no pay case. Make screenshots of everything.

There are many gambling websites which has curacao license and I agree you, this isn't good but let's think about another fact: FJ and some other gambling websites aren't scammers but then ask, why don't they have license of uk or etc country?
There are a reasons for this. I want to say that curacao doesn't means guaranteed scammer website.
It's great that this guy got his winning but FJ, you have to avoid a need of opening threads in scam accusations, you have to give them money without any threads in public.

Edit
Checking doesn't takes 3 months and saying that you modernised your fraud team is useless argument, be fair.

[Dice0001]

I was shocked to find the bitcoins had been sent a few days ago. I thought I was never going to be paid. Why did it take so long?

Glad you enjoyed your winning Dice0001. As we already stated, there was a security check needed and after finalising process, your withdrawal went through. I would kindly ask you and administrators of the forum to move this thread to archive.

Cheers.

Well, what if you have other similar cases like this and those people decided to forget/or keeps on waiting for the payment? (without posting a topic like this)
Would you still pay them?

Obviously, Yes! this has nothing to do with buzz, a security check is a security check and as already stated in many recent posts, we have modernised our fraud control team and system. After finalising the investigation, we are happy to proceed the withdrawal.

I am disappointed fortunejack are ok with withholding my money for over 3 months and offer no apology or compensation. I waited so long I was sure I was not getting paid, Making this thread was not an enjoyable experience neither contacting fortunjack any way I could. I would strongly recommend you rethink this as I would never expect a casino to do this to me, Especially one I have been playing at for over a year with deposits and withdrawals at a similar size.
You are losing me as a player because of this and I'm sure after forcing me to make this thread, Others will avoid your casino. Nobody wants to wait 3 months when we finally do win something from gambling.