REVOLUT - SCAM - STAY AWAY - THEY WANT TO STEAL YOUR MONEY AND DOCUMENTS!

[tsvetomir69]

So I registered for Revolut yesterday. It was cool at first, I topped up my account with 10 GBP, it went smooth.
But guess what? They allowed me to top-up my account and after I deposited they basically started demanding for all kind of documents.
You want to activate your cards - verification first
You want to send a bank transfer - verification first
You want to breath air - verification first
Need to mention their verification system is a brutal crap, I spend 1 hours trying to take a good photo of my passport and a selfie, promptly did it and verification failed.
Contacted the support and the slavic girl said:
"Hi there, my name is Oleksandra (Sure they are based in the UK). I'll look right into your query!
I will refer you to the appropiate team who is better suited to  help you. Please be patient as they get back to you as soon as possible. Have a nice day"
SAY WHAT??? I WASN'T GIVE A CHANCE TO REPLY TO THAT AGENT AT ALL!
I manually scanned my passport (very high resolution) and took a selfie with my camera, uploaded my documents, and another "british girl"  Aleksandra is demanding selfie with my passport now (they did not mention about sefie with my passport in the verification process).
I told her that I believe this company and all the hidden procedures to be a scam, and I awnt them to cancel the topup (I believe I have the right to cancel in 14 days beingin the EU).
She stopped responding to me. Quite obviously they are scammers!

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[deep_thought]

I don't think they are a scam at all.
They are a reputable company which has had a high growth in the last few years.
Before opening an account at revolut you should have read their FAQ.
Like in every similar service, they are forced to verify their customers.

[maeusi]

I researched a bit and a legit company seems to be registrant of the webpage.
https://www.whois.com/whois/revolut.com
I looked into their faq and they warn their customers to deposit money before ID process, because they would do it on their own risk.
https://www.revolut.com/de/faq#how-can-i-verify-my-debit-card
They need ID verification because of Kyc regulations.
But nevertheless should they provide a proper ID verification procedure.
Try to contact them again and ask them to help you through ID verification.If nothing helps, contact them through their social channels.

[buwaytress]

Revolut is not a scam. Perhaps you would be wise to do the most basic due diligence with any service you intend to send money to: background research on Revolut is very easy.

They're a so-called neo bank based in the UK (meaning they don't require a full banking licence but are recognised and regulated by the British because of cooperation with an existing licenced bank, or in Revolut's case, with GPS), and is already in the process of getting a banking licence in the EU.

In fact, if you're dealing with a service that is anywhere close to being legitimate, you bet your ass you'll be expected to provide documentation for verification. Neo banks are actually known to be more transparent with their clients - there's no private account manager to help you forge docs or hide activities.

Also, ID verification in Europe is commonly outsourced to third parties - I didn't run into any problems with auto verification, just like on any other service I currently use - besides, what's wrong with Slavic representatives?

Disclaimer: I'm a Revolut user and I'm not saying they're top dogs or whatever.

[deep_thought]

Agree with both of the above replies.
I am a revolut customer for about 2 years now and overall i am satisfied with their service.
Sure there might be a delay in the csupport from time to time, but this is due to high volume and not because they want to scam you.

[audaciousbeing]

So I registered for Revolut yesterday. It was cool at first, I topped up my account with 10 GBP, it went smooth.
But guess what? They allowed me to top-up my account and after I deposited they basically started demanding for all kind of documents.
You want to activate your cards - verification first
You want to send a bank transfer - verification first
You want to breath air - verification first
Need to mention their verification system is a brutal crap, I spend 1 hours trying to take a good photo of my passport and a selfie, promptly did it and verification failed.
Contacted the support and the slavic girl said:
"Hi there, my name is Oleksandra (Sure they are based in the UK). I'll look right into your query!
I will refer you to the appropiate team who is better suited to  help you. Please be patient as they get back to you as soon as possible. Have a nice day"
SAY WHAT??? I WASN'T GIVE A CHANCE TO REPLY TO THAT AGENT AT ALL!
I manually scanned my passport (very high resolution) and took a selfie with my camera, uploaded my documents, and another "british girl"  Aleksandra is demanding selfie with my passport now (they did not mention about sefie with my passport in the verification process).
I told her that I believe this company and all the hidden procedures to be a scam, and I awnt them to cancel the topup (I believe I have the right to cancel in 14 days beingin the EU).
She stopped responding to me. Quite obviously they are scammers!

I am sure Op must wished he had just taken some extra effort to have read what they have in their FAQ section which is pretty straight forward but just came on the forum to tarnish the name some people took their time to build over the years. It would even be better if he had asked for reviews from anyone who had used it before rather than calling it an outright scam and not even scam accusation. This is a further confirmation that a lot of noise about scams are actually because people chose not to read or do their research because with that in place, 60% of scams won't even occur and another 70% of false scare won't even happen.

[XE14]

I use one since more than one year, it worked in Europe and Asia. It's NOT a scam.
It's called AML compliance. Please DYOR before posting scam accusation.

[AG44]

Revolut issued a prepaid Mastercard for me and I transferred €100 to top up my account. However they refuse to credit your account due to a "technical issue" on their side. If this is not a fraud, please kindly explain the fraud definition to me.

I filed a complaint with the FCA and the information I provided has been logged against Revolut as part of FCA regulatory responsibilities. Moreover, FCA forwarded my complaint to the Financial Ombundsman Service AND asked me to to communicate this case to ACTION FRAUD, who are the UK’s fraud and internet crime reporting organisation. I will make a police report still today.

I am by far not the only one, who suffered from Revolut, the internet is full with reports from unfortunate Revolut clients, whose money "disappeared" after being sent to Revolut. Again, if it is not a fraud, what is that? Greediness, stupidity, incompetence, or combination of all above?

Any case, combating fraud is important for every individual and the entire community. I lost "only" € 100, but I will not stop until the founders and executives of Revolut have been brought to justice.

[deep_thought]

Revolut issued a prepaid Mastercard for me and I transferred €100 to top up my account. However they refuse to credit your account due to a "technical issue" on their side. If this is not a fraud, please kindly explain the fraud definition to me.

I filed a complaint with the FCA and the information I provided has been logged against Revolut as part of FCA regulatory responsibilities. Moreover, FCA forwarded my complaint to the Financial Ombundsman Service AND asked me to to communicate this case to ACTION FRAUD, who are the UK’s fraud and internet crime reporting organisation. I will make a police report still today.

I am by far not the only one, who suffered from Revolut, the internet is full with reports from unfortunate Revolut clients, whose money "disappeared" after being sent to Revolut. Again, if it is not a fraud, what is that? Greediness, stupidity, incompetence, or combination of all above?

Any case, combating fraud is important for every individual and the entire community. I lost "only" € 100, but I will not stop until the founders and executives of Revolut have been brought to justice.

This is unfortunate.
How did you topped up your account?
By debit card, by credit card, by bank transfer?
What happened to your transaction?
Was it completed or reversed back to your bank you tried to fund revolut?
Have you contacted support and they refuse to help you?
All these seem odd to me and would be helpful for all of us if you provided more details about the case.

[darth_darth]

Revolut issued a prepaid Mastercard for me and I transferred €100 to top up my account. However they refuse to credit your account due to a "technical issue" on their side. If this is not a fraud, please kindly explain the fraud definition to me.

I filed a complaint with the FCA and the information I provided has been logged against Revolut as part of FCA regulatory responsibilities. Moreover, FCA forwarded my complaint to the Financial Ombundsman Service AND asked me to to communicate this case to ACTION FRAUD, who are the UK’s fraud and internet crime reporting organisation. I will make a police report still today.

I am by far not the only one, who suffered from Revolut, the internet is full with reports from unfortunate Revolut clients, whose money "disappeared" after being sent to Revolut. Again, if it is not a fraud, what is that? Greediness, stupidity, incompetence, or combination of all above?

Any case, combating fraud is important for every individual and the entire community. I lost "only" € 100, but I will not stop until the founders and executives of Revolut have been brought to justice.

How interesting! There is a similar project Saifu. Have not you heard anything about him? Sorry that is off topic. So I think, is it worth it to expect from Saifu?

[thesmallgod]

I bet you didn't read the verification process in the FAQ before you register on the platform. some of this site required alot of verification and the process is rigorous. I have as well experienced this when i was trying to open an account on 10bet. I had to forget about the account and look for another betting site that does not require KYC before i can bet. one thing i find stupid about this site is that they will not ask you to complete kyc when you want to deposit fund. It is after you have deposit they will start asking for document. What stop them from asking for the document before allowing users to deposit.

[Becassine]

Revolut issued a prepaid Mastercard for me and I transferred €100 to top up my account. However they refuse to credit your account due to a "technical issue" on their side. If this is not a fraud, please kindly explain the fraud definition to me.

I filed a complaint with the FCA and the information I provided has been logged against Revolut as part of FCA regulatory responsibilities. Moreover, FCA forwarded my complaint to the Financial Ombundsman Service AND asked me to to communicate this case to ACTION FRAUD, who are the UK’s fraud and internet crime reporting organisation. I will make a police report still today.

I am by far not the only one, who suffered from Revolut, the internet is full with reports from unfortunate Revolut clients, whose money "disappeared" after being sent to Revolut. Again, if it is not a fraud, what is that? Greediness, stupidity, incompetence, or combination of all above?

Any case, combating fraud is important for every individual and the entire community. I lost "only" € 100, but I will not stop until the founders and executives of Revolut have been brought to justice.

Hello,

Well I guess sometimes there are indeed technical issues and some clients may have problems, that's why there's a service called "aftersale services". Any business can have bugs and technical issues.

I took a revolut card and I'm very satisfied with it, I wrote a thread about it in the french section. Many friends of mine took it and everything is fine with a very nice aftersale service on twitter.

I don't understand why some people are so nervous and angry just because they did have a little problem but the worse they say fraud, scam and so on but when the problem is solved, they don't come back to apologize. Please send us the links which shows all the unfortunate revolut clients who claims please ?


I find revolut fast, cheap and very easy to use.

PS : Who can say that he never had problems with his bank account, even in a very famous bank ?

[crazyivan]

So I registered for Revolut yesterday. It was cool at first, I topped up my account with 10 GBP, it went smooth.
But guess what? They allowed me to top-up my account and after I deposited they basically started demanding for all kind of documents.
You want to activate your cards - verification first
You want to send a bank transfer - verification first
You want to breath air - verification first
Need to mention their verification system is a brutal crap, I spend 1 hours trying to take a good photo of my passport and a selfie, promptly did it and verification failed.
Contacted the support and the slavic girl said:
"Hi there, my name is Oleksandra (Sure they are based in the UK). I'll look right into your query!
I will refer you to the appropiate team who is better suited to  help you. Please be patient as they get back to you as soon as possible. Have a nice day"
SAY WHAT??? I WASN'T GIVE A CHANCE TO REPLY TO THAT AGENT AT ALL!
I manually scanned my passport (very high resolution) and took a selfie with my camera, uploaded my documents, and another "british girl"  Aleksandra is demanding selfie with my passport now (they did not mention about sefie with my passport in the verification process).
I told her that I believe this company and all the hidden procedures to be a scam, and I awnt them to cancel the topup (I believe I have the right to cancel in 14 days beingin the EU).
She stopped responding to me. Quite obviously they are scammers!

It s so funny you stress the fact you talked to a slavic girl while your nick is tsvetomir69. Damn, that nick sounds so British!

Revolut works quite fine, you do need to get used to the fact verification is must have for any serious company. Anonymity only helps scammers, people who want to avoid taxes and launder money. None of these I want to see in crypto.

I suggest you calm down and try again.

[rebecca0]

About Revolut Scammer
Revolut customer service is the worst!!!
My business account is under review for 2 months already, but this nightmare started much more earlier.
 It started when I became the director of the company. The previous director has passed me activity along with the business account and I had been using it for a couple of months, till one day they have blocked the incomes and I wasn't able to do any payments/transfers. Chating with them is a real "bliss". For one week they have bounced my case from one team to another, TO THE RELEVANT TEAM as they like to say, then they asked me to make changes in the account which I wasn't able to do, and not because I don't know how but because the sistem wasn't allowing...and... it took another week till they realized that and made the chages themselves. Then they have asked to add the new director as the admin of the account, then they have requested a ton of proofs, which i have provided by the way: contracts from the period when I wasn't the director yet, payslips, selfies, proof of address, proof of ID and so on... After I have provided them all of these, instead of activating the account they have disabled it with 40000 pounds on it, and is under review since then. It is nonsense!!! I am extremly angry and realy confused. Do you realy need so much time to review a case? And what is there to review? It's not like I have done anything wrong. It is the same company, doing the same activity with the same contractors and employees. I am starting to think that it smells like scam and am now affraid I will not see my money again. The service itself is great, you have a lot of opportunities, low fees, and so on.. but the customer service "$&%£", 'cause you know - when something is too good then there's obviously something wrong with it, just to keep the balance in the universe. If there is something that Revolut has tought me is that you can not trust anyone without proofs, so everything that I wrote I can proof with screenshots of our "delightful chat".
 I am pretty sure that there are hundreds of victims of Revolut just like me and if everyone will report them to Ombudsman Financial Service it will surely make a difference.

[Becassine]

Hello,

I think I will invite here someone from the revolut team because I don't have any problem with revolut.

have a nice day/ evening

[BitMaxz]

Based on what I experienced on Revolut it's not a scam. There are many Revolut users abuse their service like making multiple Revolut accounts and make a multiple VCC that is why they are strictly restricted on KYC verification.

I'm honestly, one of the users who abuses their service, but I stopped last year for marketing purposes. If you know about Bing ads and Google ads you can use a Revolut VCC for making unique Bing ads with a free coupon and advertise for free.

So this is I think the reasons why they are asking so much document about new Revolut users and they make sure that the new user is unique and I think Revolut support can help you about the issue and I am sure that they can verify your account if they verify that you are a unique user.

[LeGaulois]

@ rebecca0
You get what you pay for. This is where the neo-banks suck compared to the traditional banks. When you need support it can be a pain in the ass. When you need support with a traditional bank you just give a call or email your banker. This is how the neo-banks make money, fewer employees (not bankers), fewer costs, outsourcing in Tier 3 countries with call centers

[buwaytress]

@ rebecca0
You get what you pay for. This is where the neo-banks suck compared to the traditional banks. When you need support it can be a pain in the ass. When you need support with a traditional bank you just give a call or email your banker. This is how the neo-banks make money, fewer employees (not bankers), fewer costs, outsourcing in Tier 3 countries with call centers

Somewhat agree only... I have spent hours wasting breath on bank employees. Sure, at some banks especially as an "expat" I get customised attention and almost immediate attention but basically get the same unhelpful advice and excuses, just by a person in a nice suit and fancy title.

That said, I was a user of revolut with no issues, but I am hearing more and more account blocks now, especially with friends from Turkey after recent sanctions. Blocking accounts for so long is criminal so feel bad for user rebecca. Hope their rep comes in here and explains.

[shield132]

Revolut isn't a scam, also they are going to enter the Russian market with the support of QIWI wallet (It's still doubtful if they enter in Russia because current business owners hate to see them) and believe me, they aren't scammers, even better than any other known wallet service provider, the fact is that russian online wallet service providers aren't as famous as skrill, neteller and others.

[CamoesBTC]

They are real scammers. I've had my account blocked for over 2 months and to this day I've never been given a reason or justification. Whenever I ask them when they unlock my account, they respond: "We are reviewing your account when we finish letting you know." I have money there and I am unable to use it. Not to mention the Bitcoins I have there and they have already devalued a lot since they blocked my account.

Serious advice: Never put your money in Revolut. They are thieves.