senting wrong address from BCH to BTC address PLEASE HELP!

[Billh02000]

please help me I am New to this please show me step by step how to recover the lost coin let me explain. First I used Trezor wallet sent bitcoin(BTC) out convert to bitcoin cash(BCH) using shapeshift.io, however the received address I input BTC received address instead of BCH address so I email shapeshift and asking to recovery my lost coin, they emailed me and say they're nolonger access to my coin to recover it, so they sent me a LINK (https://blockdozer.cominsight.tx.......) ask me to extract the coin using your private key... please show me how, Im lost... thank you so much..

[xYakult]

so your supposed to be BCH is sent to your bitcoin address and is lying there now? try to export your bitcoin private key (the one you accidentaly used to recieve the BCH) and import it to a BCH wallet and you will have then access to your BCH

[Xynerise]

please help me I am New to this please show me step by step how to recover the lost coin let me explain. First I used Trezor wallet sent bitcoin(BTC) out convert to bitcoin cash(BCH) using shapeshift.io, however the received address I input BTC received address instead of BCH address so I email shapeshift and asking to recovery my lost coin, they emailed me and say they're nolonger access to my coin to recover it, so they sent me a LINK (https://blockdozer.cominsight.tx.......) ask me to extract the coin using your private key... please show me how, Im lost... thank you so much..

Shapeshift CANNOT help you because they do not possess the private key of the BTC receiving address.
If you do, then you can help yourself out.

What wallet did you get the BTC address from?
If you have the private key/seed to that wallet then you just have to import it into a BCash wallet then your coins will show up.

[bob123]

First I used Trezor wallet sent bitcoin(BTC) out convert to bitcoin cash(BCH) using shapeshift.io, however the received address I input BTC received address instead of BCH address so I email shapeshift and asking to recovery my lost coin...

After the transaction from shapeshift has been sent they do not have any possibilities to access these coins anymore.
Generally, you have to export the private key of the recieving address and import it into a BCH wallet.
Which wallet did you use to recieve the BCH ? Did you recieve them on your Trezor?

The only way to 'export' your private keys out of trezor is to import the seed into a BIP39 compatible wallet/tool to get the private key of your desired address.
You can use this site: https://iancoleman.io/bip39/ to generate your private-/public- keys out of your seed.

But it is advisable to first move your coins out of your wallet and run the website on an offline machine!
You shouldn NOT be using the seed afterwards. It should be assumed your mnemonic seed is compromised once entered anywhere outside of your hardware wallet.

[Billh02000]

Bob123, first of all I thank you for your help,
Your question are:which wallet did I use to receive the BCH? It’s Ledger NaNoS wallet
Did you receive them on your trezeor? no

 

[Billh02000]

Hello Xynerise thanks for your helping me,
Your question is What wallet did I get the BTC address from? I’m sent out From Trezor hardwares wallet , and I have no idea how to get the private key from them, please help me how to get private key from there, thank you so much

[Xynerise]

Hello Xynerise thanks for your helping me,
Your question is What wallet did I get the BTC address from? I’m sent out From Trezor hardwares wallet , and I have no idea how to get the private key from them, please help me how to get private key from there, thank you so much

Do you have the seed? (Those 24 words you were told to write down when you were setting up the Trezor)
It's equivalent to your private keys.
Send your bitcoin away from the Trezor to another wallet for safety reasons.
Then download Electron Cash, import the seed (tick the bip 39 option)
You should see your BCash in the wallet after importing.
Now send them to another BCash address you control.
(You can create a receiving address and send the coins there)

[Billh02000]

Xynerise, YES I DO have the seed with me. Let me try that, Do you have any link or youtupe have show step by step? IM sorry ,IM super new to this. thank you so much.

[Billh02000]

here is the email from shapeshift is there anything todo with it?


"Hi there,

Your BCH has already been sent to your address at https://blockdozer.com/insight/tx/bf00ef4613291df5ab8368d349bd9d47628b3fd

You will need to extract the coins using your private key. Since ShapeShift no longer has access to your coins we cannot perform this for you.

Have a great day!
Thanks,
Elliott
Crypto Specialist, CBP"

[HCP]

If you received them to a BTC address on your Ledger Nano S, you should be able to use the Ledger Nano S wallet to access the coins.

Was the address you sent to on your Ledger a "1" address or a "3" address? If it was a "1" address, you should simply be able to open the BCH wallet "app" on your Nano, but select "Bitcoin Cash" and "Main" on the Chrome App and you should see the BCH show up.


If it is a "3" address (SegWit), then things get a little more complex... as far as I know, the only solution for this is to use this tool: https://bch.btc.com/docs/help/bch_segwit_recovery (as per the advice from Ledger here: https://ledger.zendesk.com/hc/en-us/articles/115003836734-How-to-recover-BCH-sent-on-a-BTC-address-)