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Author Topic: Bitstamp slow support!!!  (Read 66 times)
steelslo (OP)
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January 09, 2018, 05:56:49 PM
 #1

Hi,

I am loosing my mind. From 8th of December I am waiting to get my problem solved. Let me explain what happened.

I am a Bitstamp user for over a year. I trust the exchange and my account is verified so I can use the account for withdrawing my money to my bank account.

I decided I will transfer my XRP from Bitfinex to Bitstamp! After an hour the transered XRP haven't arrived. Than I noticed that I f*cked up deposit address. I don't know why Bitstamp has two addresses for Ripple? I accidently transfered my XRP to address Ripple (Bitcoin, USD) and not on Ripple (XRP).

So I am a bit worried right now. Will I get back my funds? How can I contact Bitstamp, because their phone line is a joke? Their response time is another joke. Does anyone has a smart idea how to solve this mess.  Huh

keyboard warrior
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January 09, 2018, 06:52:29 PM
 #2

Open a support ticket and be prepared to wait a few weeks for a reply.

This reddit thread if full of posts by people with the same problem as you. They have all been waiting a long time for a reply.

https://www.reddit.com/r/Bitstamp/comments/7o2xvv/sent_ripple_to_the_wrong_ripple_btcusd_address_in/
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