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Author Topic: Ledger nano S help  (Read 42 times)
mohini
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January 10, 2018, 02:38:29 PM
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I got the ledger nano s around december 20th 2017 from ledgerwallet.com and until now have not had time to look at it

They do not appear to have a customer support email or number

Well the use guides say I need to update the firmware that has come pre-installed on the ledger

There is no firmware pre-installed, and I am not sure what to do

Anyone, please suggest
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fade400
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January 10, 2018, 02:56:51 PM
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Have you set up your ledger according to the instructions (copied seed, set pin .. etc)? Be sure that you have copied your seed somewhere safe before updating anything.


You can check your firmware version by going to Settings -> Device -> Firmware. If you are running version 1.3.1, you don't need to do anything. So if your ledger is new, chances are it is already updated.

If you don't have the latest firmware, You will have to manually update your firmware by downloading the chrome ledger manager desktop application, opening the application once installed, connecting your ledger to your computer, entering your pin, and using the ledger manager desktop application to manually update the firmware. This process will wipe your device so be sure you have a copy of your seed written down before this.

Here is an official guide:

https://ledger.zendesk.com/hc/en-us/articles/115005165409-How-can-I-update-my-Nano-S-
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January 10, 2018, 02:58:34 PM
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I got the ledger nano s around december 20th 2017 from ledgerwallet.com and until now have not had time to look at it

They do not appear to have a customer support email or number

Well the use guides say I need to update the firmware that has come pre-installed on the ledger

There is no firmware pre-installed, and I am not sure what to do

Anyone, please suggest

I hope you bought it from their official website, not on amazon. Please always order from official accounts because there are many phishing attempts pretending to be ledger
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January 10, 2018, 03:11:34 PM
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Why would the device come with a pre-installed firmware when you first buy it? The support email is support@ledgerwallet.com but If it's your first time, I suggest following a step by step video guide: https://www.youtube.com/watch?v=GPpZxOjvU10

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