Here it is:
We have concluded our investigation into your case:
Case ID: PP-001-341-457-483
Transaction Date: 14 Jun 2011
Transaction Amount: -$150.00 USD
Seller's Email: firstname.lastname@example.org
Seller's Name: richard francis
Unfortunately, we were unable to resolve this claim in your favour because
the item purchased was virtual or intangible. As a result, we have not
taken any action against the seller at this time but we have noted your
dissatisfaction in the seller's record for future reference.
If you still have concerns about this transaction, we encourage you to
continue to work directly with the seller for an amicable resolution.
Protection Services Department
Please do not reply to this email. This mailbox is not monitored
will not receive a response. For assistance, log in to your PayPal account
and click the Help link in the top right corner of any PayPal page.
So a) steer clear of richard francis
and b) note in bold how
awful paypal support is
They never once asked me to send supporting documents, of which I could have sent a lot of evidence it was a scam.