The other day I realized that I had never saved my Google Authenticator secret key. Realizing how risky this is, I decided to reset my authenticator. Unfortunately I didn’t know that doing this on the same cell phone is a violation of Bittrex policy. Bittrex froze my account and required me to open a ticket and submit documents proving my identity. After 48 hours, still no formal response from Bittrex. I can log into my account but can’t place any trades or withdraw my funds.
My ticket number is #993533 and I have tweeted to bittrex here
https://twitter.com/CryptoGuy2121/status/951444798329774080I AM OFFERING .02 BITCOIN TO WHOEVER CAN HELP ME UNFREEZE MY ACCOUNT. If this has happened to you before or you know anyone that might be of assistance, please comment or message me, I swear on my grave you will be rewarded.
https://www.reddit.com/r/Bitcoin/comments/7j6i6i/bittrex_has_frozen_my_enhanced_account_with_36000/The person from the post linked above had a very similar problem as me. Upon one day of posting on Reddit someone helped him and he awarded a bounty. I have not been able to get in touch with the person who posted nor have I been able to find out who helped him.
To whoever is still reading this, if you can help in any way, please please do. You will be rewarded with .02 BTC. Please guys, reddit do your thing.
Bittrex is known from their sluggishness when it comes to dealing with customer's problems.
The number 1 strategy to make them get their shit together is to do what they hate the most: public shamming.
Make a thread on reddit, be sure to clearly state the $20000 figure on the post to get more attention. The community on reddit has helped a lot of people in the past by upvoting these threads. Realize that that is very bad publicity for Bittrex, so let everyone know your case on there and see what happens. Hope this helps, but beside this, there's not much that can be done, it all comes down to Bittrex, since they control the private keys.
