blockchain.info not sending 2FA emails, locked out of wallet - recovery?

[crando]

Hi folks -

This is the first thread I'm starting.  I've only been reading this forum the past day & wish I had a long time ago.  Ironically today I was trying to log in to Blockchain to migrate my coin the heck out & BOOM, can't!

I've had the same wallet with Blockchain for a number of years & no problems.  I know my ID, I have my password, I have my 12 word sequence written on paper.  I would log in once every couple of months to see if my BTC was still there & it has been, every satoshi.

Yesterday I started the process of migrating my coin out of the wallet with the BCH they now support.  I did 2 transactions within the wallet for the max amount to exchange BCH -> ETH.  It turns out Blockchain is partnered with ShapeShift to do this.  It took FOREVER yesterday, I contacted ShapeShift customer service & they quickly let me know that the ETH end is crawling b/c of the virtual cat thing.  Last night I logged into the wallet to see the ETH was transferred into my account & I logged out for the night.

Early today I tried to log back in & rec'd the usual message to check my email for 2FA link.  No email.  Tried again several x, no email.  Saw on social media several others saying that Blockchain is not sending them 2FA links either.  Filed a couple of support tix.  One said I could reset email & 2FA.  So now Blockchain is using a different email address (I have access so no big problem) to communicate.  Still no email, not in spam folder & not in inbox.

Worse I gather too late that I might have unwittingly instructed blockchain to TURN OFF 2FA, which is not what I thought 'reset' meant.  I could turn it back on... IF I COULD GET INTO THE WALLET.

... or maybe I haven't turned off 2FA after all, because when I use my wallet ID & password I *still* get the message that a 2FA email was sent.  And none is.

Blockchain 'support' has not responded to my responses to the first ticket (which told me to reset 2FA) nor to my second ticket.  There are a bunch of us sending angry messages on their Facebook page & I've tweeted at their officers & @AskBlockchain & @Blockchain.  No response thus far.  It's a disaster.

My Q (finally): Is trying to do the recovery with the 12 word phrase to create a new wallet going to help me in any way, or is that just going to put me in the same boat with their 2FA email issue?  This seems to have been a persistent issue for Blockchain for months & yes I do plan on leaving them forever.  Thanks.

[1714286157]

1714286157

[1714286157]

1714286157

[1714286157]

1714286157

[1714286157]

1714286157

[crando]

... the only thing I feel semi-good about is that if I can't get into the wallet hopefully that means no one else can either.  Had someone hacked it I don't think this is the set of problems I'd (and many others would) be having, there'd just be an empty wallet... right?

[bL4nkcode]

That's true that you're not the only one experienced this problem, most of blockchain.info users had. You can use their mobile app so it will not require any email confirmation.

But if you have the recovery seed of your blockchain.info account. Then you can use it to recover your funds (obviously) using electrum desktop wallet, the only thing is you will not use any 2fa email with this wallet only passwords. And make sure that your device is protected and secured with malwares.

[crando]

People have reported problems with the mobile app too.  And I don't know how to set up the mobile app if I can't log in to the wallet.

I guess my question is... I've never had to do this before... if I use the recovery for the Blockchain wallet, doesn't this just automatically make another Blockchain wallet?  Would I just have the exact same log in issue?  And there's an additional step (I believe) of having to recover the funds, right?

Would that still put me a step away from having the funds in the Electrum wallet?

Obviously the easy thing here is for Blockchain to be minimally responsible & fix the 2FA issue.  Since that might never happen, what should be my next steps please?  It's OK to talk to me like I'm an idiot.  

FYI I have BTC & the BCH I automatically got in this wallet & only as of the last day now some ETH.

[crando]

Yeah... I just downloaded the Blockchain app on my phone & it wants me to log in to my wallet on the desktop to do a scan!

Blockchain.info is worse than useless & anyone reading this should migrate their coin out of there ASAP.  If they let you!

[crando]

Sorry I'm making this a monologue... I *was* able to log in to the wallet using the app.  I had to log in with the wallet ID & password after clicking that I didn't have access to my camera.  All my coin is safe.  Well... the ETH & BTC is anyway, the app doesn't support BCH, which is still going to be held hostage until I can log in via the desktop.

Thanks to stupid Blockchain 'support' I had 2FA turned off for the first time EVER for several hrs today & TOR addresses were enabled.  I'm lucky I didn't get robbed.  (Note that 2FA was 'turned off' for I suppose anyone but me, trying to use my registered email address!)

THANK YOU to everyone in this community for spreading the gospel of smarter wallets.  A lot of us really are reading & heeding.

[Potato Chips]

Sorry I'm making this a monologue... I *was* able to log in to the wallet using the app.  I had to log in with the wallet ID & password after clicking that I didn't have access to my camera.  All my coin is safe.  Well... the ETH & BTC is anyway, the app doesn't support BCH, which is still going to be held hostage until I can log in via the desktop.

Thanks to stupid Blockchain 'support' I had 2FA turned off for the first time EVER for several hrs today & TOR addresses were enabled.  I'm lucky I didn't get robbed.  (Note that 2FA was 'turned off' for I suppose anyone but me, trying to use my registered email address!)

THANK YOU to everyone in this community for spreading the gospel of smarter wallets.  A lot of us really are reading & heeding.

That's why this should be a lesson to stop using web wallets. I assume that you're planning to move your funds now to a much more safer wallet.
If thats the case I recommend electrum. It's a lightweight desktop wallet.

When moving to a different wallet, It's more safer to sweep than to import it. Here's why: https://99bitcoins.com/know-more-private-key-import-vs-sweep-difference/

This should be helpful so here you go: a tl;dr of wallet types:

--Snip--
Safest:

• hardware wallet: both reasonably cheap and easy to use
• airgapped pc: expensive and a little bit harder to use (you always have to transfer unsigned/signed transactions between an online and offline machine)
• Paper wallet: very cheap and very secure if generated in the correct way, but hard to use (you have to sweep and discard the paper wallet each time you use it, then transfer the remaining value to a new paper wallet)

Medium:

• Desktop wallet: free, but you need a clean PC and you NEED to encrypt your wallet (using a strong passphrase). Virusscanners/firewall are a must have

Unsafe-ish:

• Android/Ios wallets: I call these ones unsafe because it's harder to verify the wallet's signatures, many people know less about their phone's OS than they know about their desktop's OS, and phones can easily get stolen/lost

Unsafe:

• Any wallet where you're not the (only) one in controll of your private keys. This includes exchanges and online wallets

Regarding on claiming your BCH, You don't have to wait for blockchain.info to fix their shits. You can use Electron Cash which is a forked version of electrum to claim it.

Create a new wallet --> Standard Wallet --> I already have a seed --> Enter your seed/Backup phrase --> Options --> Tick the BIP39 Box

Please be careful on phishing links and take time to verify the files.

[JaniBaram]

I can't get the 2fa email either, been trying whole day and nothing..

[olushakes]

People have reported problems with the mobile app too.  And I don't know how to set up the mobile app if I can't log in to the wallet.

I guess my question is... I've never had to do this before... if I use the recovery for the Blockchain wallet, doesn't this just automatically make another Blockchain wallet?  Would I just have the exact same log in issue?  And there's an additional step (I believe) of having to recover the funds, right?

Would that still put me a step away from having the funds in the Electrum wallet?

Obviously the easy thing here is for Blockchain to be minimally responsible & fix the 2FA issue.  Since that might never happen, what should be my next steps please?  It's OK to talk to me like I'm an idiot.  

FYI I have BTC & the BCH I automatically got in this wallet & only as of the last day now some ETH.

The mobile app is still working fine for me though and I have learnt my lessons about web wallets which I would only keep temporary funds aside that, nothing more several times I have been locked out of my wallet either through the fault of the sites or something specific to me since then I don't just do it that way. For the last couple of days, complains has been high on blockchain.info and I have even read on the part of compromise. The only way is to get in touch with support as I see it.

[nickflyer]

I'm not getting the 2FA email either... annoying.

[msyuin]

I'm having the same problem for about 14 hours! I created a ticket at their customer support, no response. Nothing about that on twitter today. That's annoying!

[BitsGate]

Sorry I'm making this a monologue... I *was* able to log in to the wallet using the app.  I had to log in with the wallet ID & password after clicking that I didn't have access to my camera.  All my coin is safe.  Well... the ETH & BTC is anyway, the app doesn't support BCH, which is still going to be held hostage until I can log in via the desktop.

Thanks to stupid Blockchain 'support' I had 2FA turned off for the first time EVER for several hrs today & TOR addresses were enabled.  I'm lucky I didn't get robbed.  (Note that 2FA was 'turned off' for I suppose anyone but me, trying to use my registered email address!)

THANK YOU to everyone in this community for spreading the gospel of smarter wallets.  A lot of us really are reading & heeding.

Hello Crando,
I am facing the same issue. Unable to login in to my Blockchain wallet because the login authorization email is not arriving to my registered email address.
How did you mange to login thro the mobile app. For my case when I try to login through the mobile app, it still says I check my email address to authorize the login. How did you go around it?

[nickflyer]

This happens to me every once in a blue moon... the only solution for me has been to wait it out, sometimes up to a week.