Bitcoin Cash Lost??

[sweetestthing]

I had Bitcoin(BTC) on Coinbase when the Bitcoin Cash fork happened and I was given Bitcoin Cash (BCH). All was fine until I got a Ledger Nano wallet and transferred my BTC to my Ledger. The BTC transferred fine but I noticed the BCH was no longer on Coinbase and it didn't transfer to my Ledger wallet.

This is what I did. I transferred BTC to my Ledger to the Segwit blockchain. It still had a 1 in the front of the BTC address, or whatever you call it, so I think I should have transferred it to the Legacy blockchain. Realizing I may have made a mistake I transferred the BTC to the Legacy blockchain on my Ledger. (Still no BCH anywhere.) I then transferred my BTC back to Coinbase hoping the BCH would show on Coinbase. Well, it's not there either.

Does anyone have advice on what I might do to get it back or what happened to it? I'm not sure if it dropped when I sent it to my Ledger wallet or if Coinbase wouldn't let me keep the BCH if I moved to another wallet.

I've contacted Ledger AND Coinbase support with no response. TIA!

P.S. I did this all before January 1. I say that because I've read that Coinbase did not offer sales of BCH before that. Is that the problem?

[TryNinja]

So you never requested a withdrawal of your BCH and they just vanished from your Coinbase account? Do you see any BCH transaction in your transactions history?

You having sent your Bitcoins to a Ledger Wallet (Segwit or not) shouldn't have nothing to do with your Bitcoin Cash. This makes me think that this is an issue with Coinbase and they are the only ones that may help you.

[sweetestthing]

@TryNinja - No, I didn't touch the BCH and there is no transaction history in my BCH on Coinbase. As a matter of fact, it says I've never had anything in BCH. I've contacted Coinbase and I've received an email saying they've escalated my case to the next higher level of support. I've not heard anything for about a week.

I'm glad you said that because that makes sense to me. I will contact Coinbase again. They may be really busy trying to sort out the insider trading that was going on. 

[Spendulus]

I had Bitcoin(BTC) on Coinbase when the Bitcoin Cash fork happened and I was given Bitcoin Cash (BCH). All was fine until I got a Ledger Nano wallet and transferred my BTC to my Ledger. The BTC transferred fine but I noticed the BCH was no longer on Coinbase and it didn't transfer to my Ledger wallet.

This is what I did. I transferred BTC to my Ledger to the Segwit blockchain. It still had a 1 in the front of the BTC address, or whatever you call it, so I think I should have transferred it to the Legacy blockchain. Realizing I may have made a mistake I transferred the BTC to the Legacy blockchain on my Ledger. (Still no BCH anywhere.) I then transferred my BTC back to Coinbase hoping the BCH would show on Coinbase. Well, it's not there either.

Does anyone have advice on what I might do to get it back or what happened to it? I'm not sure if it dropped when I sent it to my Ledger wallet or if Coinbase wouldn't let me keep the BCH if I moved to another wallet.

I've contacted Ledger AND Coinbase support with no response. TIA!

P.S. I did this all before January 1. I say that because I've read that Coinbase did not offer sales of BCH before that. Is that the problem?

Coinbase actually credited people with BCH a week or two before Jan.1.

It did not matter if you had "moved your funds." What mattered was the extent of funds you had with Coinbase on the fork date, August 1.

And no it should not matter whether you put BTC from Coinbase into the legacy or the Segwith account on the Ledger. The reason is that you didn't have your private keys with Coinbase, they did.

If on Coinbase you have a BCH wallet that's zero, it either shows funds going out or no transactions. If no transactions and you had BTC balance on 8-1-17, you have a Coinbase problem.

[Kprawn]

This is exactly why most of us prefer to store our bitcoins on media where WE have full control over the Private key. You do

not have to wait for some third party to extract your fork coins and you do not have to struggle with overloaded customer

support divisions, where you rarely get real answers to your questions. Conbase is famous for POOR customer support,

because they are growing too rapidly and their customer service is not. 

[cellard]

If you are holding coins on a segwit address and a fork which doesn't support segwit (such as BCash) happens, then you would NOT receive these coins, but this event would be impossible back then because as far as I remember BCash happened before segwit so you couldn't have had BTC sitting on segwit address (which like I said wouldn't show up on the non-segwit fork)

I think there's nothing you can do other than complain to Coinbase, post it on reddit or something to expose your case to a wider audience, they hate when you expose their incompetence.

[sweetestthing]

Yes, the BTC was in Legacy at the time of the fork. I don't recall the date that I received the BCH from Coinbase but when I display my BCH it says, "It looks like there are no transactions yet". I suppose the only proof I have for owning the BCH is the amount of BTC I had at the time of the fork. That should be shown on my account.

So the BCH isn't dependent on my BTC and where I have it stored? The BCH came from BTC when the fork happened, not from Coinbase, right? I kept thinking they were tied together somehow even though they are on separate blockchains. That all makes sense because I understand that Coinbase was keeping customer's BCH after the fork which is why they're accused of insider trading. 

@cellard, is it enough to complain on this forum about Coinbase's poor customer service/incompetence? If so, let me say I don't trust Coinbase to keep my money which is why I bought the Ledger to begin with so I could keep my own wallet and not worry about someone hacking into Coinbase and stealing my wallet. I wouldn't expect Coinbase to be the one to hack my wallet and then not have enough employees to troubleshoot my issue and return my BCH. Is that enough slamming to get my point across?

 

[Spendulus]

Yes, the BTC was in Legacy at the time of the fork. I don't recall the date that I received the BCH from Coinbase but when I display my BCH it says, "It looks like there are no transactions yet". I suppose the only proof I have for owning the BCH is the amount of BTC I had at the time of the fork. That should be shown on my account.

So the BCH isn't dependent on my BTC and where I have it stored? The BCH came from BTC when the fork happened, not from Coinbase, right? I kept thinking they were tied together somehow even though they are on separate blockchains. That all makes sense because I understand that Coinbase was keeping customer's BCH after the fork which is why they're accused of insider trading. 

@cellard, is it enough to complain on this forum about Coinbase's poor customer service/incompetence? If so, let me say I don't trust Coinbase to keep my money which is why I bought the Ledger to begin with so I could keep my own wallet and not worry about someone hacking into Coinbase and stealing my wallet. I wouldn't expect Coinbase to be the one to hack my wallet and then not have enough employees to troubleshoot my issue and return my BCH. Is that enough slamming to get my point across?

 

I highlighted the important part, the only part that matters.

It appears you have a Coinbase problem, but may I suggest a bit of patience?

These exchanges are all grossly overwhelmed, due to the recent surges in interest which at least in part create the surges in price. Sorry but I would say being realistic start slamming Coinbase if you don't see this fixed within 30 days.

[sweetestthing]

Thank you Spendulus. I will give them a chance to see if they can get it fixed before I get too worried.

P.S. Thank you all for your help and for sharing your knowledge!

[Spendulus]

Thank you Spendulus. I will give them a chance to see if they can get it fixed before I get too worried.

P.S. Thank you all for your help and for sharing your knowledge!

It's only fair. This space is deluged with outright scammers and Coinbase are some good people, surprised by a deluge of interest and activity.

Big difference.

[sweetestthing]

Well, I don't know if we want to get in to a discussion about the goodness of the people there. I would say they are probably one of the most reputable.

I do feel it is important that we share on a forum such as this what is going on with Coinbase or any other exchange. How else would we know if our problem is individual or if others have experienced the same thing. For now, that's probably our only recourse if we have a problem. If our bank held our funds for weeks we would be very upset. (I did go back and check the date of my original complaint to Coinbase and it was 2 weeks ago.)

I do know that investing in cryptocurrency is very risky and I am investing in it knowing that. I do also understand that the explosion of interest in cryptocurrency has caused a lot of response time problems at the exchanges. However, I think the good and bad of the companies need to be shared so that people can make their own decisions on whether they want to use an exchange as a wallet or not.

I appreciate everyone's help in sorting my situation out! That helped tremendously! Thank you