Beware of WEX.nz - account suspended without any reason.

[adangold1]

Hello,

Service topic : https://bitcointalk.org/index.php?topic=2402747
Member profile : https://bitcointalk.org/index.php?action=profile;u=1146357


I'm opening this topic because i don't know what is happening with WEX. After they launched their platform in September, i received all my balance + the tokens. I didn't withdraw my funds and keep using it to pay bills and services online with different crypto currency (BTC, LTC, DSH) until 4 days ago when i try to log in and see this message where they ask me to verify my account :

Your account was suspended

http://preview.ibb.co/jKevHR/wex_support0.jpg

After i contacted support, instead of account verification with documents, someone asked me to send screenshots as proof of deposit.
http://preview.ibb.co/iGu6P6/wex_support1.jpg
I did it and after 2 days or waiting another person replied with something like :

Hello!

Thank you for contacting the WEX Exchange Support Service.

All transactions sent to btc-e after 01/08/2017 are under US control.

If you have any further questions, please feel free to contact us.

Yours faithfully,
WEX Support
Knowledge base: https://wex.kayako.com

http://preview.ibb.co/imuZBm/wex_support2.jpg

After i ask what is wrong, this person reply again by asking me screenshots as proof of deposit.
http://image.ibb.co/fDqrrm/wex_support3.jpg

I don't know what is their intention but this does not smell good. I have been using this account without any problem until four days ago. Until now they avoid my question about the reason why they blocked my account. They keep ignoring this question so the only reason i can see is that they want to keep my BTC + BCH that i received after service restart.

I'm well aware that this forum can not do anything against WEX but i'm doing this topic just to notify people with high balance to withdraw all their crypto as soon as they can (i hope that WEX will allow it). They will probably not read it. I tried to make a new user to ask on chat about this issue to others but 1000 USD is required to chat on WEX  so i choose to come here.
I also know that my chance to recover my funds is 1% because the way their support is acting is a proof that they are not serious.

[adangold1]

I want to ask you guys if someone here got his account verified on wex after sending all the documents.

[Midwinter]

Hi there,

I've had a similar issue, I tried to access my account after not using btc-e for a few years. They ask for drivers id and address confirmation, then 20 or so days later, ask for a passport and high res photo of you holding the passport. They will not communicate with you in any way, other than to ask for further identification documents. Kind of a scary place to be sending so much personal info.

At best it seems like they want to discourage you from claiming your funds, at worst they're collecting your info and selling it. I haven't heard of anyone getting their account access back after verification, is there anyone out there?

[adangold1]

Hi there,

I've had a similar issue, I tried to access my account after not using btc-e for a few years. They ask for drivers id and address confirmation, then 20 or so days later, ask for a passport and high res photo of you holding the passport. They will not communicate with you in any way, other than to ask for further identification documents. Kind of a scary place to be sending so much personal info.

At best it seems like they want to discourage you from claiming your funds, at worst they're collecting your info and selling it. I haven't heard of anyone getting their account access back after verification, is there anyone out there?

Well your case is because your account has been locked probably for inactivity, they say that in their rules. For me, i was using the account almost every week and without any provided reason i find myself suspended so my money is confiscated.

[adangold1]

I don't know why this forum allow some pope like wex to have self-moderated topic
Apart the fact that they ignore all English written messages here, they not have time to reply/solve ticket issue but they have enough time to delete visitors posts who complain about their service.

A reply of yours, quoted below, was deleted by the starter of a self-moderated topic. There are no rules of self-moderation, so this deletion cannot be appealed. Do not continue posting in this topic if the topic-starter has requested that you leave.

You can create a new topic if you are unsatisfied with this one. If the topic-starter is scamming, post about it in Scam Accusations.

Even if you not care about people writing in English, I'll try to inform few people before you delete my post.

https://bitcointalk.org/index.php?topic=2751927

[magneto]

Back in the BTC-e days WEX has had pretty much no working support system for English speakers. WEX is one of those platforms now that is trying to be stricter on deposits by suspending accounts and all that, but doesn't actually follow up to their customers.

If you have provided what they demanded, the deposit proofs, then they should unsuspend your account. They have no right to hold your funds just like that. The support is just acting like a machine with automated messages as well.

I don't know why this forum allow some pope like wex to have self-moderated topic
Apart the fact that they ignore all English written messages here, they not have time to reply/solve ticket issue but they have enough time to delete visitors posts who complain about their service.

A reply of yours, quoted below, was deleted by the starter of a self-moderated topic. There are no rules of self-moderation, so this deletion cannot be appealed. Do not continue posting in this topic if the topic-starter has requested that you leave.

You can create a new topic if you are unsatisfied with this one. If the topic-starter is scamming, post about it in Scam Accusations.

Even if you not care about people writing in English, I'll try to inform few people before you delete my post.

https://bitcointalk.org/index.php?topic=2751927

That's disgusting as well... Perhaps you should just post your accusation instead of posting a link, and see what happens. Self moderated threads can be created by anyone, if you don't like it, then create your own thread. That's all you can do, and you have done.

[adangold1]

Their support was very responsive when they ask me for deposit proofs. After i provided them all proofs, they ask me to fill verification and i did. Since this time no more reply from their support while all my activities are suspended for almost one month.

[adangold1]

Is there anyone here on bitcointalk who is not using fiat on wex but got suspended account + verification request without any reason ? I did what they asked me but no more reply from them. All of my bitcoin and bitcoin cash are blocked on this site and i'm starting to lose all hope.

[adangold1]

I'm going to ask again : Is there people here who got their account locked on wex ? It is going to 4 months now that i cannot get back my BTC & BCH + i missed all bitcoin forks because of this site.

[GSVLTD]

Same here been 3months pathetic support seriously people with significant balance should start some legal action, the longer it gets the less likely

[European Central Bank]

Same here been 3months pathetic support seriously people with significant balance should start some legal action, the longer it gets the less likely

have you sent support tickets in russian?

despite them claiming they're a new operation, more than likely they're the same people who ran btc-e. btc-e was famous for its useless support unless you sent stuff to them in russian.

[adangold1]

Same here been 3months pathetic support seriously people with significant balance should start some legal action, the longer it gets the less likely

have you sent support tickets in russian?

despite them claiming they're a new operation, more than likely they're the same people who ran btc-e. btc-e was famous for its useless support unless you sent stuff to them in russian.

I don't think that the problem here is language since even Russian people got the same problem. wex confiscated people funds with the lame excuse that they are doing that for our security. Their support response is very fast until you send all documents requested then total silence for months.

Same here been 3months pathetic support seriously people with significant balance should start some legal action, the longer it gets the less likely

Legal action is only possible if we know where to find them

[GSVLTD]

Same here been 3months pathetic support seriously people with significant balance should start some legal action, the longer it gets the less likely

have you sent support tickets in russian?

despite them claiming they're a new operation, more than likely they're the same people who ran btc-e. btc-e was famous for its useless support unless you sent stuff to them in russian.

Yes send them in Russian the issue is they do mot want to give you the access to funds as now they have a excuse, bet wex.nz will do a bigger a even bigger scam
Same here been 3months pathetic support seriously people with significant balance should start some legal action, the longer it gets the less likely

Legal action is only possible if we know where to find them
[/quote]

They have one in  Singapore
World Exchange Service Pte Ltd
77 HIGH STREET
#09-11
HIGH STREET PLAZA
SINGAPORE (179433)

Also heard they were present at some crypto conference so there must be a face behind them

[adangold1]

Same here been 3months pathetic support seriously people with significant balance should start some legal action, the longer it gets the less likely

have you sent support tickets in russian?

despite them claiming they're a new operation, more than likely they're the same people who ran btc-e. btc-e was famous for its useless support unless you sent stuff to them in russian.

Yes send them in Russian the issue is they do mot want to give you the access to funds as now they have a excuse, bet wex.nz will do a bigger a even bigger scam
Same here been 3months pathetic support seriously people with significant balance should start some legal action, the longer it gets the less likely

Legal action is only possible if we know where to find them

They have one in  Singapore
World Exchange Service Pte Ltd
77 HIGH STREET
#09-11
HIGH STREET PLAZA
SINGAPORE (179433)

Also heard they were present at some crypto conference so there must be a face behind them
[/quote]

I'm aware of this address and it is only there to make them look like they are legit. If you look on GoogleMap you will see that many businesses are located at this address building. From what i know their office is located in Western Europe.

[Mrskrill]

https://t.me/joinchat/FUetyETJvscvjmEgSWSdbg





Join wex.nz telegram here Incase of any eventuality,we will have a meeting point

[chuyengia2244]

https://t.me/joinchat/FUetyETJvscvjmEgSWSdbg





Join wex.nz telegram here Incase of any eventuality,we will have a meeting point

I don't think it is necessary anymore because no one wants to trade at wex, you can deposit coin but can't withdraw coin. I still have some litecoin at the site but can't do anything.