Ok.. There is something I haven't seen until now. You are using Mycelium, right? Because you posted this in the "Electrum" board.
Try to do this:
1. Go to your Mycelium app and select your wallet;
2. Click the three dot menu at the top-right of the screen -> Backup;
3. Mycelium will probably start showing you words. Save them;
4. Now download Electrum[1] and open it;
5. When creating a new wallet, select: Standard Wallet -> I already have a seed -> Write the 12 words Mycelium gave to you;
6. Click Options ->Check "BIP39 Seed";
7. If everything went well, you will see the same addresses and balance (plus the missing coins) you see in Mycelium.
[1]
https://electrum.org/