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Author Topic: CEX.IO yet ANOTHER problem. Can't even post a test deposit from own processor  (Read 31 times)
jj90909090
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January 17, 2018, 09:43:28 AM
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My user ID is: up110606837 My ticket request is: 615065

On Jan 5 2018 I sent a test deposit of $100 USD via Crypto Capital which is handling fiat wires for CEX.IO, directly via Crypto Capital deposit option and indirectly via bank wire deposit option. It is currently Jan 17 2018 and nothing has posted to my account.

I am fully verified with CEX.IO and so are my Crypto Capital accounts. I am obviously verified with Crypto Capital. There were NO issues on Crypto Capital's side, it processed in a few minutes.

There are many instances of unhappy users, delayed payments for wires and even card payments, missing transactions(fiat or crypto).

Lesson learned(relatively cheaply): DO NOT USE CEX.IO when there are so many better alternatives out there. 2-60 days for wires? Ridiculous. And they can't even post a transaction from their own payment processor? Completely unacceptable.
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January 17, 2018, 05:44:21 PM
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As we can see, your tickets were closed. The reason may be the misunderstanding. We kindly ask you to create a new ticket via https://support.cex.io/hc/en-us/requests/new?ticket_form_id=360000000284 for the faster processing of the case if the money did not arrive at your account.

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January 29, 2018, 03:41:03 PM
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Update: CEX did process my deposit within a few days of blasting them on social media, forums and feedback sites. I also initiated a Crypto Capital USD withdrawal and a USD card withdrawal and that was processed in 6 days and 2 days respectively.

To be fair I have listed the above, however I still would not use at this time even though it appears to be improving.
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