I’ve lost my Google Authenticator

socks435

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Re: I’ve lost my Google Authenticator

January 21, 2018, 10:54:57 PM

#21

I think they are too busy due to many support ticket you are lucky that they are responding unlike in other exchanges that it takes weeks before you can receive responds from them .. maybe they are lots of customers having issue today like withdrawal issue that is why they are busy to solve other issue from other people.. Try to go their thread here https://bitcointalk.org/index.php?topic=318010.0
Maybe the staff of cex.io there could respond more faster.

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up112662167 (OP)

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Re: I’ve lost my Google Authenticator

January 22, 2018, 10:18:59 AM

#22

I messaged them corespondently here on private message, on email and via aplication form.

They just went silent. I explained everything and I only received automatic response that they got my submited request.

Maybe they all went to collective vacation? Angry

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Re: I’ve lost my Google Authenticator

January 22, 2018, 03:34:18 PM

#23

Quote from: up112662167 on January 22, 2018, 10:18:59 AM

We have already increased the priority of your ticket. Please wait for the updates.

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up112662167 (OP)

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Re: I’ve lost my Google Authenticator

January 23, 2018, 10:07:46 AM

#24

CEX.IO is the best!

I got email:

Dear up112662167,

Please allow me to express the sincerest apologies from the entire CEX.IO team for the delay in processing your request.
Thank you for the information provided. We're happy to inform you that your 2FA will be disabled as soon as this information is checked and approved by a supervisor, after this you would enable it again to protect your account.

We will notify you via email as soon as 2FA is disabled on your account.

We highly appreciate your patience and understanding.

Best Regards

Nick
CEX.IO Support Team
-------------------------------------------------------------------

I will update all of you with the final update and then I will lock the threat. Thank you all for the support. You all have my graditude.

up112662167 (OP)

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Re: I’ve lost my Google Authenticator

January 23, 2018, 09:20:02 PM

#25

CEX.IO has solved my problem.

I now have full access to my profile. Thanks everybody!

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