Something wrong with MtGox withdrawals?

[zby]

Months ago I've managed to increase my withdrawal limit by sending a photocopy of my national ID to the MtGox admins and proving that I am not an US citizen.  After the hack that limit was back to the $1000 but I managed to catch MagicalTux at IRC and he lifted that limit again to $10000 daily.  Last week I tried to withdraw money 3 times, on Monday, Tuesday and Wednesday.  Today, after a week of waiting for the money transfers to arrive and 5 days after my inquiries,  received following email (and got ignored again on IRC):

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Natalie, Jul-11 10:51 (JST):
Hello,

It appears that the status of the three withdrawals were AML, meaning they are over the limit.

To increase your withdraw limit (by default $1000 USD per 24 hours and $10000 USD per 30 days), please provide your account name and the copy of an official ID document (such as passport, driver's license, etc...).

We will review your document and increase your withdraw limit based on your risk profile.

If you wish to proceed, please respond back with at least one photo ID and the following:

Username:
Requested Daily Limit:
Requested Monthly Limit:

Please note that you can also send a notarized color copy of your ID document to this address (remember to include your mtgox account name) via registered mail (fedex, etc) :

Name: Mark Karpeles
Company: Tibanne Co. Ltd.
Address: 26-1 Sakuragaoka-cho
Address (cont): Cerulean Tower 15F
City: Shibuya
Region: Tokyo
Zip: 150-8512

Thanks,

MtGox.com Team

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This seems  bogus because in the UI I can see my increased limit and it lets me do these transfers (what was previously impossible).

[1715599918]

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[1715599918]

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[1715599918]

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[error]

What's the status of your support ticket?

[zby]

The status is the following, whatever that means.  Do you suggest that it is OK for them to keep my money indefinitely as long as 'the request is being processed'?  On top of taking a 2% fee?

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This request is currently being processed by our staff
Natalie is assigned to your request.

You will receive a notification when the request status is updated by our staff.

Priority
Normal

[Herodes]

This does not build trust MagicalTux.

Withdrawals should be priority number one, or else customers will leave.

zby: I hope your case will be solved shortly, must be truly frustrating for you.

[aeroSpike]

I'd probably change my balance to BTC and send them elsewhere.
But it is certainly not good that these stories keep appearing here. Not good for MtGox, not good for Bitcoin.

[Herodes]

I'd probably change my balance to BTC and send them elsewhere.
But it is certainly not good that these stories keep appearing here. Not good for MtGox, not good for Bitcoin.

Well, you can change the money to bitcoins and send them elsewhere, but then there's the limit of 100 BTC a day too. Which other exchanges does SEPA transfers?

[error]

The status is the following, whatever that means.  Do you suggest that it is OK for them to keep my money indefinitely as long as 'the request is being processed'?  On top of taking a 2% fee?

---------------

This request is currently being processed by our staff
Natalie is assigned to your request.

You will receive a notification when the request status is updated by our staff.

Priority
Normal

No, I mean to suggest that you should be talking to mtgox, not us.