Another battle about lost MtGox BTC withdraws :)

[fr33d0miz3r]

Hi all.
I read the posts here about BTC withdraws which are not appearing in the blockchain, and I decided to withdraw my bitcoins by several parts.
I withdrew 6 parts 10 BTC each, but received only 5 transactions.

Here is MtGox support chat log about this problem:

Hello.

I made a withdraw of 10 BTC from my MtGox account an hour ago.
But the transaction is still not appearing in the blockchain and I haven't received it.

Transaction reference: 7d5bfbc1-c60a-408c-931c-d6efac3e8fc9
TX ID: 3e5e9fc1adf5beb092f6e424856345c18167d4b0e1f7f9e22444c8cd355e1585

Please send me this transaction.

Regards,
Anatoly

Hello,

Thank you for the email. Kindly log on to the below link to find the BTC withdrawal being processed.

https://blockchain.info/tx/4ca539685ed5cd9e64fb020a942b4fe0501c895cd50626b5a8ae664b0726f9e2

For further assistance do not hesitate to contact us.

Best regards,

Mt.Gox Team
https://www.mtgox.com

    Dear Nancy.

    I Made 6 withdraws with 10 BTC each, but I see only 5 of them in the blockchain.

    PLEASE check THIS transaction which is still LOST:

    Transaction reference: 7d5bfbc1-c60a-408c-931c-d6efac3e8fc9
    TX ID: 3e5e9fc1adf5beb092f6e424856345c18167d4b0e1f7f9e22444c8cd355e1585

    https://blockchain.info/tx/3e5e9fc1adf5beb092f6e424856345c18167d4b0e1f7f9e22444c8cd355e1585
    "Transaction not found"

    or this:
    http://blockexplorer.com/tx/3e5e9fc1adf5beb092f6e424856345c18167d4b0e1f7f9e22444c8cd355e1585
    "Error.  No such transaction"

And then the live chat:

Anatoly has joined the room

Linda Support 15:38:
Welcome to Mt.Gox Live Chat Support

Anatoly 15:38:
Hello!

Anatoly 15:39:
I'm about problem with BTC withdraws

Anatoly 15:39:
I made 6 withdraws 10 BTC each, but only 5 transactions were sent from you

Linda Support 15:39:
Hello, how may I help you?

Anatoly 15:40:
This tx is not sent: Transaction reference: 7d5bfbc1-c60a-408c-931c-d6efac3e8fc9 TX ID: 3e5e9fc1adf5beb092f6e424856345c18167d4b0e1f7f9e22444c8cd355e1585

Anatoly 15:40:
Plase check it

Linda Support 15:40:
May I place you on hold while I check your records?

Anatoly 15:40:
okay

Linda Support 15:45:
Thank you for being on hold.

Anatoly 15:46:
So what is the problem with this transaction? Can you resend it?

Anatoly 15:52:
Are you here?

Linda Support 15:53:
Yes, I am here.

Anatoly 15:53:
So, can you resende the transaction or cancel this withdraw?

Anatoly 15:53:
*resend

Anatoly 15:55:
You ca see here: http://blockchain.info/address/1AnQ6rx72XgwBUZukutXsQXv26hriSBibu - there were only 5 transactions with amount 10 BTC each, but there were 6 withdraws from MtGox to this address with amount 10 BTC each

Anatoly 15:57:
So 1 transaction did not appear

Linda Support 15:57:
Wait a moment please. Let me check.

Anatoly 15:57:
ok

Linda Support 16:00:
Thank you for being on hold.

Linda Support 16:00:
Please check the link http://blockexplorer.com/address/1AnQ6rx72XgwBUZukutXsQXv26hriSBibu as all the transaction has been processed from our end.

Anatoly 16:01:
I don't see tha last 10 BTC transaction

Anatoly 16:02:
I sent total 60 BTC and received only 50 BTC

Anatoly 16:02:
please check here: http://blockchain.info/address/1AnQ6rx72XgwBUZukutXsQXv26hriSBibu - and count transactions with amount 10 BTC

Anatoly 16:03:
only 5 transactions

Anatoly 16:03:
but must be 6

Anatoly 16:04:
http://blockchain.info/tx/ff2f56f8c73052ff3626e9609a841ccd640e1d537467a62a4a9046a1ea6f1da7

Anatoly 16:04:
http://blockchain.info/tx/e559b71e3b8fda96ef6815f26864add55d53ae942efbadb84d51cf234bae33c2

Anatoly 16:04:
http://blockchain.info/tx/56730f7df6785cd5b88fefaf2c2762c0776d081c36f2a762de84f2e2f8397f01

Anatoly 16:04:
http://blockchain.info/tx/9c535b1ad78503a85afd9095b9b10ff0977ed5424f67453cf10571868bd17fc4

Anatoly 16:04:
http://blockchain.info/tx/4ca539685ed5cd9e64fb020a942b4fe0501c895cd50626b5a8ae664b0726f9e2

Linda Support 16:04:
Please check the transaction in blockexplorer.com.

Anatoly 16:04:
only 5 transactions. Where is the 6th

Anatoly 16:06:
The TX id for lost transaction must be 3e5e9fc1adf5beb092f6e424856345c18167d4b0e1f7f9e22444c8cd355e1585 (as it showed on your website when I ordered the withdraw). So, I can check this: http://blockexplorer.com/tx/3e5e9fc1adf5beb092f6e424856345c18167d4b0e1f7f9e22444c8cd355e1585 - ERROR, No such transaction

Anatoly 16:07:
I don't even see all 6 transactions here: http://blockexplorer.com/address/1AnQ6rx72XgwBUZukutXsQXv26hriSBibu - scroll down and you can see ONLY 5 transactions!

Anatoly 16:09:
there are only 5 received transactions today and 5 sent. But it must be 6 received!

Linda Support 16:12:
Please check the block number of each transaction in the link which I have sent you

Anatoly 16:14:
4 transactions in Block 253100, and 1 transaction in block 253101. And I don't see the 6th transaction.

Linda Support 16:14:
The other once is in the Block 253114.

Linda Support 16:14:
*one

Anatoly 16:14:
it was SENT from ME

Anatoly 16:15:
check the right column, you ca see "Sent: Address"

Anatoly 16:15:
*can

Anatoly 16:16:
but the lost transaction must be "Received: Address"

Linda Support 16:18:
We will check whether the transaction is processed within 24 hours. If not we will have this escalated and let you know the updated on this.

Linda Support 16:18:
*update

Anatoly 16:19:
I'm glad that you are recognizing that the transaction is lost

Linda Support 16:20:
Is there anything else I can assist you with today?

Anatoly 16:20:
no, thanks...

Linda Support 16:20:
Thank you for contacting Mtgox chat support.

Linda Support 16:20:
Have a nice day.

[joesmoe2012]

WTF really?

Only gox

[fr33d0miz3r]

And now the lost transaction has appeared in the blockchain. I'm happy!

It took about 12 hours to withdraw 10 BTC from gox 

[OhShei8e]

And now the lost transaction has appeared in the blockchain. I'm happy!

It took about 12 hours to withdraw 10 BTC from gox 

So, better not withdraw BTC from Gox at the moment. But you still can send Bitcoins to Gox or has anyone even had problems with it?

[zeroblock]

WTF really?

Only gox

Yep.

[yz]

Just pay for the faster processing time, miners need to get paid too.

[Pale Phoenix]

So, better not withdraw BTC from Gox at the moment. But you still can send Bitcoins to Gox or has anyone even had problems with it?

Seriously, what is the matter with you? Do you like to see people suffer? You are disgusting.

[EuroTrash]

So, better not withdraw BTC from Gox at the moment. But you still can send Bitcoins to Gox or has anyone even had problems with it?

Seriously, what is the matter with you? Do you like to see people suffer? You are disgusting.

He's successfully interviewed for the Gox shill position. Trolling is part of his new role.
Just put him in ignore list and leave him there.

[fr33d0miz3r]

Just pay for the faster processing time, miners need to get paid too.

I'm not talking about transaction confirmations. I'm talking about transaction which didn't even broadcasted by Gox during 12 hours.

[fr33d0miz3r]

And again today they lost one of my BTC withdraws  

Sent a message to support again and waiting for their response:

    Thank you for sending the transaction, but today I have the same problem again.
    I made several withdraws, and one of them didn't appear in the blockchain again.

    It was the withdraw today (August 21) at 0:01 GMT to address 1AnQ6rx72XgwBUZukutXsQXv26hriSBibu with amount 10 BTC.

    Transaction ID: babb8781c72850f9b39512e99356e42e612d0bf4c199c2e4e86898e793e7483c
    Transaction reference: f24b6056-0047-4490-82a2-52f89c24b2eb
    Date: 2013-08-21 00:01:02 GMT

    You can check this: http://blockchain.info/tx/babb8781c72850f9b39512e99356e42e612d0bf4c199c2e4e86898e793e7483c - "Transaction not found"

    And this (my BTC address history): http://blockchain.info/address/1AnQ6rx72XgwBUZukutXsQXv26hriSBibu - no incoming transactions with amount 10 BTC on August 21.

    Please send me this transaction and solve your repeating problem with BTC withdraws!

    Regards,
    Anatoly

[fr33d0miz3r]

Some updates:

Hello Anatoly,

We apologize for the inconvenience this may have caused. We will have a check with our developer team and keep you updated as earliest.

Best regards,

Mt.Gox Team

And then I received unconfirmed transaction *without* fees...
My response

   I see you resent my withdraw with a new transaction:
    http://blockchain.info/tx/a5056309091a8399e67d5d131a92e7e68701b75e8d7ce5af7e53769ce6a38b5e

    BUT: Why didn't you add fee 0.0005 BTC for faster processing? I ordered the withdraw WITH this bitcoin fee.

    So, I need to wait infinite time before this tx become confirmed???

[masyveonk]

   I see you resent my withdraw with a new transaction:
    http://blockchain.info/tx/a5056309091a8399e67d5d131a92e7e68701b75e8d7ce5af7e53769ce6a38b5e

    BUT: Why didn't you add fee 0.0005 BTC for faster processing? I ordered the withdraw WITH this bitcoin fee.

    So, I need to wait infinite time before this tx become confirmed???

Hours, not infinity.

[fr33d0miz3r]

Hours, not infinity.

Already confirmed.

My resume:
MtGox support helps, but don't forget to poke them from time to time  

Both missed withdraws were ordered at the same time (but in different days): 0:01 GMT.
Maybe MtGox has some technical maintenance when a GMT date changes?
So, advice to all: DON'T make BTC withdraws when a new day begins at GMT time.