It's actually been over a month and they still haven't fixed this problem. See it here:
https://status.coinbase.com/incidents/9ln67q05v3s5. If an incident has been resolved, It will be stated but it's not which means they still haven't fixed it. Here is an example of a resolved problem:
https://status.coinbase.com/incidents/bg5tgnb05l7xThis confirms it at the current status page
ID verification -- Degraded Performance
And yes, you shouldn't send another ticket as this can further delay their response
Please submit only one ticket for your issue. Creating multiple submissions for the same issue will result in an additional delay.