Coss Exchage Problem

[vertonext]

I accidentally deposited BTC in BCH Wallet. I know it was a serious mistake, but I asked if they could just switch the BTC network to BCH.

The Transation was confirm in blockchain. It took 8 days, and I got no response.

This was the answer I received through facebook:

https://imgur.com/kBFyRvf

I may be wrong, but of all the support I have received from the exchages, paying to receive your money that will be invested in the site is a beautiful joke.

What do you think about that?

[TryNinja]

I actually believe that they are handling the situation very well. It's not that easy for exchanges to recover coins sent to the wrong wallet. A dev would need to do everything manually (like they said), they probably receive tons of new tickets per day that they need to handle and everything was your fault. So it's obviously that they will ask for a fee.

[vertonext]

I actually believe that they are handling the situation very well. It's not that easy for exchanges to recover coins sent to the wrong wallet. A dev would need to do everything manually (like they said), they probably receive tons of new tickets per day that they need to handle and everything was your fault. So it's obviously that they will ask for a fee.

Man, 0.1 bitcoin? this is too expensive.

[TryNinja]

I actually believe that they are handling the situation very well. It's not that easy for exchanges to recover coins sent to the wrong wallet. A dev would need to do everything manually (like they said), they probably receive tons of new tickets per day that they need to handle and everything was your fault. So it's obviously that they will ask for a fee.

Man, 0.1 bitcoin? this is too expensive.

There is nothing you can do. They are the only ones that can get them for you, so they decide the price that is "worth their effort" =/

At least they provide you with that option (e.g: for those that lost thousands and 0.1BTC is not that much). There are many exchanges that wouldn't care about you and just keep the money.