Did you made sure that the email address you've used to sent the request to them is the same as the one you've used when you first opened your account?
And if provided the following information below:
Please, provide the following data in your request: your last deposit amount and last trades.
If yes, You're good to go. Just try to follow up your problem by sending a PM to this user
LiveCoinor posting in their ANN thread:
https://bitcointalk.org/index.php?topic=1151791.0. By reading the recent posts of their ANN thread and some threads on Exchanges board, you're not the only one who's experiencing this, maybe its because of the high traffic again???