hocam bende çekim yaptım ama bana da ödeme gelmedi.
Devamlı aynı maili atıyorlar.
Benim anladığım şu şekilde..
Kartla yaptığın ödeme kadar aynı karta aynı ödeme cinsiyle yatırdığın tutar kadar çekim yapabiliyorsun.
ben btc transfer etmiştim sonra dolara çevirdim. 249 dolar tuttu. çekim yaptım gelmedi.
sonra denemek için 20 dolar yatırdım, aynı karta 20 dolar çektim. 3 gün sonra harcama iadesi şeklinde geldi.
ama 249 dolar hala ortalıkta yok.
desteğe kaç kere yazdım ama aynı maili atıyorlar. gelen mail bu şekilde
Now we actively solve your tickets in several streams.
=You can help us very much if you carefully read the following information=
If you have a problem with withdrawals to VISA cards, this information is for you. Especially if you get the error "initial transaction was not found".
1. If after 29 December 2017 you failed to make a successful withdrawal, you need to make at least one minimum deposit in the currency you want to withdraw (EUR, USD, GBP). In such a way, an initial transaction is generated, which allows you to withdraw to a card.
This is due to the recent change in the MCC code for transactions on 29 December 2017. The previous MCC code caused additional charges in some banks during transactions. Therefore, this step will improve the user experience.
2. We remind you that a withdrawal to the card can go up to 3 banking days (!) for VISA and Mastercard.
3. On 2 January 2018 our payment provider had a problem that was resolved the same day. Therefore, if you have successfully done deposits from 29 Dec 2017 to 2 Jan 2018, please try again, without the need for a second minimum deposit.
4. If you have a VISA card and you made a successful deposit, but you can not make a withdrawal in the same currency contact the bank and make sure that your bank understands such transactions and you do not have any limits on your card.
Also please check if we support card withdrawals in your region
https://cex.io/limits-commissions#/direction/withdrawalFor example,
- US citizens can't make card withdrawals, but are authorized to make card deposit
- Indian customers are not allowed to withdraw via VISA
If the problem persists, create a separate ticket through
https://support.cex.io. Describe the steps in details, add screenshots and add the following text "visa_withdrawal_mcc" in your message.
5. If you have a Master Card and you can not make withdrawal, contact your bank and make sure that your bank accepts such card withdrawals and you do not have any limits on this card.
If the problem is not solved, create a new ticket with a description of the steps that you implement, attach screenshots and add "mastercard_withdrawal_01" to the text. Such a combination will allow us to promptly escalate such cases.
If your situation does not concern the above issues, please accept our deepest apologies for the inconvenience and resubmit the ticket with a detailed description of your problem.
Please do not create multiple tickets on the same requests. This takes only extra time for our team for requests processing like merging dozens tickets on the same request.
We reserve the right to lower the priority of tickets, which are created for the same request.
We work hard 24/7, the whole department is concentrated on speed and resolution. We will solve your issue for sure.
Thank you for understanding.
CEX.IO Team
