Bitmain Antminer A3 - Bitmain away? won't finish processing my order!??

Does anybody know if Bitmain monitors the forums here? Perhaps someone could direct me to someone who works for the company in a support capacity that is active on these forums?

I placed an order for an Antminer A3 on January 18th . when i placed the order, the shopping cart told me to deposit 1.40203463 BCH and gave me the address. here is that transaction:

tx: 365ea10028c694fdd96fe9354c55a3418276a1e795a5af726e75d46d641c40f0
1.40203463 BCH

AFTER i already paid, they sent me an invoice saying that i I actually owed 1.40312553. I figured maybe this was due to a fluctuation between the price of BCH when i placed the order, so i went ahead and sent two more transactions to hit the 1.40312553 number:

tx: f391671e4a7a7cb3f3183af30a73e796efbbed7c298d8c2ace341d08b87480af
0.00010909 BCH
tx: c08fa501bfeb965c3fddebe519293a3a9d1d0e42fff940e91904744327e0d68c
0.00098181 BCH

total sent: 1.40312553

I sent them an email via the support ticket line, listing all 3 transactions, and asking them to finish processing my order.

Keep in mind, ALL transactions were sent AND confirmed on the blockchain within 30 minutes of placing the original order.

Now, AFTER I sent all three transactions, and sent them a notification that i paid in full, I get an email from their tech support, some guy named Hong Wang, telling me they only received 1.40203463 BCH and that i need to send MORE BCH to finish the transaction or the payment link will expire soon!!! AND, this was in REPLY to the support ticket email i sent them, that listed ALL 3 Transactions. All 3 of which were already confirmed on the blockchain and could be easily checked.

after this, i was just really upset, because i feel like they just took my BCH through manipulation tactics, so i contacted them every way possible including phone, online support, and email support, all departments, but they have that away message up, saying that they are away from the office Jan 15th to Jan 25th, even though i know several people who are in active contact with them presently during this 'away' period for other issues.

Does anybody have any suggestions what my next course of action should be?