no login anylonger at huobi !

[nrst]

Hello everybody,

Until the 31th December 2017 I could login to Huobi.
Since 2018, it is no longer possible to login. Each time I try the screen writes "Illegal parameter".
I wrote several times to the support and I never received any answer.
Please, what would you advise me to do?
Cheers

[LeGaulois]

I don't know the reason but It looks like they switched from huobi.com to huobi.pro ??

Because I found this on Twitter, See:

https://twitter.com/huobicom/
https://twitter.com/huobicom/status/926016140907819009
https://twitter.com/Huobi_Pro

Have you tried on the .pro website to see if your login details work there?
 

Otherwise, try to contact someone in their Telegram channel
https://t.me/huobiproofficial

[gentlemand]

Try a different browser? I don't know if your issue is down to the wrong website, but Huobi.pro is a real pain up the arse to get into in general. There was some slider thing that took four different browsers to work before I could sign up with it.

[nrst]

Hi everybody,

Thank you very much LeGaulois who gave me the good Telegram tipp!

I chatted with the responsible woman of Huobi through Telegram in the Telegram channel of Huobi. It was not that easy to catch her attention. I chatted long with her. She proposed me again and gain to change my browser and to use different websites of Huobi (huobi.com, huobi.pro, huobi blablabla). And she asked me again and again the same questions. At the end she advised me to write to support@huobi.pro.
I sent to the support an email where I explained clearly my problem with a photo and a screenfilm of the impossible login.

The next day, the responsible woman oh Huobi wrote me through Telegram that it should now be OK. Indeed, I could endly login :-) (-:

[LeGaulois]

Hi everybody,

Thank you very much LeGaulois who gave me the good Telegram tipp!

I chatted with the responsible woman of Huobi through Telegram in the Telegram channel of Huobi. It was not that easy to catch her attention. I chatted long with her. She proposed me again and gain to change my browser and to use different websites of Huobi (huobi.com, huobi.pro, huobi blablabla). And she asked me again and again the same questions. At the end she advised me to write to support@huobi.pro.
I sent to the support an email where I explained clearly my problem with a photo and a screenfilm of the impossible login.

The next day, the responsible woman oh Huobi wrote me through Telegram that it should now be OK. Indeed, I could endly login :-) (-:

Good to hear. You're welcome