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Author Topic: Bitsler support team has become more arrogant  (Read 384 times)
Bitslersupportissue
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January 24, 2018, 03:59:01 AM
 #1

I'm playing on bitlser for more than year and admin always quite helpful in solving issues very polite manner.

But recently I noticed that he and his support team has become more arrogant in replying our issues. They didn't scam anything to me but noticed a different tone in their response. Is it due to they already gained sufficient trust from this community?

Did you also notice the same thing?
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January 24, 2018, 04:10:16 AM
 #2

In last couple of months I didn't play on Bitsler but before that, I used to send tickets for some issues and they used to promptly reply and never notice such behaviour until now.

Do you wish to specify which kind of issue they showed arrogance to reply you?

My experience with Bitsler is quite good and never had any kind of issues either with money replated or support related.
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January 24, 2018, 04:23:02 AM
 #3

I'm playing on bitlser for more than year and admin always quite helpful in solving issues very polite manner.
They've been polite all the time and so far I haven't experienced any disappointment with my inquiry when I'm in problem.

But recently I noticed that he and his support team has become more arrogant in replying our issues.
How arrogant? be specific and get to the point.

They didn't scam anything to me but noticed a different tone in their response.
As a customer, sometimes we feel extraordinary and needs to be treated special. Let us see your conversation.

Is it due to they already gained sufficient trust from this community?
It's not about that, maybe you're the only one that can hear that tone of their response. I never had problems with them. You did even made a newbie account just for this?

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January 24, 2018, 04:23:48 AM
 #4

Do you wish to specify which kind of issue they showed arrogance to reply you?

This!!
It should be more specific, at least show us some of their replies that you think as arrogance! For me, it looks like a personal assessment. You may consider it as arrogance but others may take it as a usual thing from admin.
I think if you start with good communication then they will be good as well but it might be different if you start a communication with something like an anger. Did you ask them about your latest issue politely?
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January 24, 2018, 05:22:07 AM
 #5

I agree with the author, they block accounts without explaining the reasons, or lead stupid reasons that have no basis for truth, require proofs that the player can not provide them, because they are physically and do not have access to this information.  Those who protect them are themselves owners of different casinos, they just out of solidarity zamylivayut negative feedback


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January 24, 2018, 06:04:53 AM
 #6

I'm playing on bitlser for more than year and admin always quite helpful in solving issues very polite manner.

But recently I noticed that he and his support team has become more arrogant in replying our issues. They didn't scam anything to me but noticed a different tone in their response. Is it due to they already gained sufficient trust from this community?

Did you also notice the same thing?
Please keep in mind that you are not dealing with the admins personally (face to face), there is no such thing as  "tone" in all their responses. What you are raising against the admins of Bitsler is subjective. They may construct a sentence that for them is not offensive, but to others it is offensive because again its subjective, depends on how you interpret the response.

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January 24, 2018, 06:12:36 AM
 #7

I'm playing on bitlser for more than year and admin always quite helpful in solving issues very polite manner.

But recently I noticed that he and his support team has become more arrogant in replying our issues. They didn't scam anything to me but noticed a different tone in their response. Is it due to they already gained sufficient trust from this community?

Did you also notice the same thing?

Hmm.. Haven't played there for a while. Though I would say I have never contacted support their either when I did. So we can't really say that they indeed changed their tone. I would say that if you want to alleged this, the very least thing you could do is truly offer proof. Though I don't think it is worth anything anyway, as long as they are giving support then there should be no problems.
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January 24, 2018, 06:56:08 AM
 #8

They are not arrogant and basing it from my personal experience they are approachable even until now. All the issues that they are being solve are always quick and always will have a solution. Before I have a problem withdrawing my balance but one submission of a ticket regarding my problem has solve my concern they even have emailed me regarding the reason why my withdrawal is hold. Maybe you just have been a little buggy to them that is why they have a different tone in their message for you, voicing out one issue over and over again might be irritating for many people.

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January 24, 2018, 10:25:46 AM
 #9

I'm playing on bitlser for more than year and admin always quite helpful in solving issues very polite manner.

But recently I noticed that he and his support team has become more arrogant in replying our issues. They didn't scam anything to me but noticed a different tone in their response. Is it due to they already gained sufficient trust from this community?

Did you also notice the same thing?

Indeed I can totally support this. Bitsler's support team is becoming more and more arrogant (though arrogant is a little hard word to use here). I used to be a regular player there with almost 2 yr old account but then suddenly when the price of bitcoin suddenly rose up they started to ban accounts and stopped paying faucet winning. I don't have any problem with that though because I was enjoying roullete there it was so fun but then suddenly they stopped roullete and I stopped playing there because I got bored with the dice game.
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January 24, 2018, 08:03:58 PM
 #10

I'm playing on bitlser for more than year and admin always quite helpful in solving issues very polite manner.

But recently I noticed that he and his support team has become more arrogant in replying our issues. They didn't scam anything to me but noticed a different tone in their response. Is it due to they already gained sufficient trust from this community?

Did you also notice the same thing?
Then what way should they talk into you? I have experienced on their support team which I don t really have problems with them. When it comes to tone then they are polite on answering things up.In which way they do act arrogant into you? Just like being asked above be more specific on this thing so that people would find out on what you do really mean against them.



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January 25, 2018, 06:24:09 AM
 #11

I guess the tone is subjective, it may not look like arrogant to us but then it maybe arrogant to the person involved especially when the person is somehow annoyed of the scenario.  It would be best to show us the timestamped conversation between you and the support person.  Aside from the possible fact that probably they have a new desk officer that time, I bet customer personnel is always accomodating as they should be.  they are paid for that job and if not, then the proof of message that you will show here will be enough to fire that staff.
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January 25, 2018, 01:33:59 PM
 #12

It would be best to show us the timestamped conversation between you and the support person.
I'm asking about that conversation but OP is likely trolling and trying to destroy bitsler's reputation. This is case closed, no proof and he may only be a frustrated gambler that can't take a customer support's address regarding his problem stated on the casino.

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January 25, 2018, 02:31:41 PM
 #13

Maybe u just misinterpret him..
Theyre just strict.. must follow some rules and regulations
Dont just judge other people

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January 25, 2018, 02:41:22 PM
 #14

I am not active player there but I think change in their support team's tone might be because of change in their support staff. Different people have different tone and some might sound more arrogant even when they are talking normally. It always depends upon how you hear them.


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NoSkyLimit
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January 25, 2018, 08:23:49 PM
 #15

I haven't play yet on bitsler but if things are this worse I think I will stay away from it specially after I discovered the 777coin casino when they have a proffesional team behind it doing only awesome things.

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Patatas
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January 26, 2018, 12:00:19 AM
 #16

I'm playing on bitlser for more than year and admin always quite helpful in solving issues very polite manner.

But recently I noticed that he and his support team has become more arrogant in replying our issues. They didn't scam anything to me but noticed a different tone in their response. Is it due to they already gained sufficient trust from this community?

Did you also notice the same thing?
Maybe the admins changed ? I don't know if you're complaining or just sad that you don't feel special at the website anymore ? The logic is simple,if you're unhappy with their latest addition,either talk to the owner about it or move on.You can represent your concerns to @yahoo too.

I haven't play yet on bitsler but if things are this worse I think I will stay away from it specially after I discovered the 777coin casino when they have a proffesional team behind it doing only awesome things.
Why would you even care writing here if you don't know what's what ? And no that isn't a right way of promoting your signature.


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January 26, 2018, 01:37:59 AM
 #17

I'm playing on bitlser for more than year and admin always quite helpful in solving issues very polite manner.

But recently I noticed that he and his support team has become more arrogant in replying our issues. They didn't scam anything to me but noticed a different tone in their response. Is it due to they already gained sufficient trust from this community?

Did you also notice the same thing?
Please keep in mind that you are not dealing with the admins personally (face to face), there is no such thing as  "tone" in all their responses. What you are raising against the admins of Bitsler is subjective. They may construct a sentence that for them is not offensive, but to others it is offensive because again its subjective, depends on how you interpret the response.

There are books written about using the appropriate tone in written communication, so I believe there is such a thing as "tone" in written communication.
What you just wrote are very lousy arguments.
Ofourse it's subjective, if one feels scammed, his feeling are subjective, you can't just dismiss it because it's subjective, it might still be valid.

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January 26, 2018, 01:43:21 AM
 #18

I don't know but before when I send a message to the support, they always promptly reply and act on the issue. There was even a time that they responded to a scam report going on with some of the members and they announced it publicly and hold those alleged scammers account. It was more than a year though because I have not been regularly playing for quite awhile - just short play session and just for fun.

I'd suggest that you better attached some screenshots here regarding your conversation with bitsler's support and let the community decide as to whether or not they are being arrogant these days.

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January 26, 2018, 09:38:13 AM
 #19

There are a few things to consider

For one, its very difficult to detect someone's tone from a message. Someone can be sarcastic or someone can be sad or mad and its difficult to tell just by reading some messages.

Secondly, if you have been in the bitcoin world for the last year or so. You will realize that many exchanges and other services are simply overloaded with new users and don't have the support staff to handle quick replies.


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January 26, 2018, 11:53:07 AM
 #20

After 2 posts, OP never replied. I don't usually play with bitsler but when you think that you are being attacked or you are not being handled well by the customer support you have the right to complain and call their manager to fix things out. But with this complain, this ain't a serious one.
I'd suggest that you better attached some screenshots here regarding your conversation with bitsler's support and let the community decide as to whether or not they are being arrogant these days.
He can't even provide one for us to believe his claims.

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