Unfortunately, USD and GBP withdrawals are currently delayed due to the longer processing by our payment partner and their bank. We are currently communicating with them to find a faster resolution of the issue. Still, we do not already have access to this money. As soon as there are updates regarding this case, we will inform you.
Thanks for the feedback.
But I found really bad that you guys sent me an email on Jan 12th saying:
"[...] We would kindly inform you that the funds have been sent back to your bank account.[..]" (Support ticket #601465)
So what you meant was "we sent your money to our payment provider" ?