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January 25, 2018, 07:34:08 PM |
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Hey guys new to the forum, but had to create an account to ask if others have the same experiences I have had with Kraken of late.
Attempted to verify my account to tier 3 a week ago. Everything was approved but my utility bill so I resent. On Tuesday, I received an email I was fully verified and able to withdraw to my bank. I attempted, but I would either get messages not eligible for tier 3 (somehow) or "service unavailable" when I attempted to enter bank details. I emailed them back and was told "OCR software rejected my ID." My ID is as clear as an ID can possibly be in the pic I sent. I resent, and was told it will be manually reviewed. Two days later, I have sent 5 follow up emails and have been ignored on every one. I have seen a few articles where people reported similar issues but wanted to ask you guys. Any feedback would be appreciated, very very frustrated with them. Thank you.
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