Bitstamp Transfer (Deposit) Issue

[Myzrael]

Hi guys, I am using hashflare cloud mining and they send me my withdrawal to my Bitstamp account.
But my deposit did not come to my wallet?

https://blockchain.info/tr/tx/99d1834fff109ab89fbf0cf3246e6999f48834d6d406cf06a28c94daa350840c

0.09924256 BTC

what should I do? And why did that happen?

Thanks.

[AdolfinWolf]

Hi guys, I am using hashflare cloud mining and they send me my withdrawal to my Bitstamp account.
But my deposit did not come to my wallet?

https://blockchain.info/tr/tx/99d1834fff109ab89fbf0cf3246e6999f48834d6d406cf06a28c94daa350840c

0.09924256 BTC

what should I do? And why did that happen?

Thanks.

You indeed sent it to a bitstamp adress, according to walletexplorer, https://www.walletexplorer.com/wallet/Bitstamp.net?from_address=3MZtmry6FiLPKmsSrCYbmNqetrJCZnLFoU

The transaction is confirmed, so there must be something wrong at the isle of Bitstamp. I'd suggest to open a ticket, and see if they can credit your deposit manually.

And why did that happen?

Exchanges sometimes fail to credit you, no one really knows why, but it happens. See this guy for example. https://bitcointalk.org/index.php?topic=2826886.0

[Myzrael]

Hi guys, I am using hashflare cloud mining and they send me my withdrawal to my Bitstamp account.
But my deposit did not come to my wallet?

https://blockchain.info/tr/tx/99d1834fff109ab89fbf0cf3246e6999f48834d6d406cf06a28c94daa350840c

0.09924256 BTC

what should I do? And why did that happen?

Thanks.

You indeed sent it to a bitstamp adress, according to walletexplorer, https://www.walletexplorer.com/wallet/Bitstamp.net?from_address=3MZtmry6FiLPKmsSrCYbmNqetrJCZnLFoU

The transaction is confirmed, so there must be something wrong at the isle of Bitstamp. I'd suggest to open a ticket, and see if they can credit your deposit manually.

And why did that happen?

Exchanges sometimes fail to credit you, no one really knows why, but it happens. See this guy for example. https://bitcointalk.org/index.php?topic=2826886.0

Thank you for you answer, I send them to ticket additionally my balance is shown wrong in Blockchain, interesting.
Also walletexplorer my balance is wrong, In my account I have so much BTC there so many thing wrong.
Should I use Blockchain.info wallet for no problem?

Also, I dont know when they will respond me..

[AdolfinWolf]

Hi guys, I am using hashflare cloud mining and they send me my withdrawal to my Bitstamp account.
But my deposit did not come to my wallet?

https://blockchain.info/tr/tx/99d1834fff109ab89fbf0cf3246e6999f48834d6d406cf06a28c94daa350840c

0.09924256 BTC

what should I do? And why did that happen?

Thanks.

You indeed sent it to a bitstamp adress, according to walletexplorer, https://www.walletexplorer.com/wallet/Bitstamp.net?from_address=3MZtmry6FiLPKmsSrCYbmNqetrJCZnLFoU

The transaction is confirmed, so there must be something wrong at the isle of Bitstamp. I'd suggest to open a ticket, and see if they can credit your deposit manually.

And why did that happen?

Exchanges sometimes fail to credit you, no one really knows why, but it happens. See this guy for example. https://bitcointalk.org/index.php?topic=2826886.0

Thank you for you answer, I send them to ticket additionally my balance is shown wrong in Blockchain, interesting.
Also walletexplorer my balance is wrong, In my account I have so much BTC there so many thing wrong.
Should I use Blockchain.info wallet for no problem?

Also, I dont know when they will respond me..

What exactly do you mean? It could be that they have already moved out your funds from their wallet and batched/consolidated them, hence why it's a lower amount (or zero on that adress.).

Should I use Blockchain.info wallet for no problem?

If you're looking for a desktop/software wallet instead of an exchange i would either recommend you to use Electrum, or buy a hardware walllet such as a Trezor