Hello, for a start i d like to apologize if i dont use English properly. Its not my main language.
Earlier today i ve made trade on cryptobridge. I bought 100 sub1x for 1 sub1x price. CryptoBridge has approved this order and i bought it.
They claim that there has been a mistake. Basily a guy deposit 100 sub1x to his account, but crytobridge deposited to his account 1200 sub1x. And this guy sold all his coins and successfully withdraw btc.
i bought 100 sub1x per 0.00015 btc at 27/01 07:23:06.
And this is the block on CryptoBridge
https://wallet.crypto-bridge.org/block/23899663The problem here, they didnt send my coins to my wallet. Its been over 9 hours. I sent two emails to their support, nobody respond.
1) How could an exchange can deposit to users account false balance ?
2) Why they dont take the blame ? which they deposited false amount.
AM I RESPONSIBLE FOR THEIR MISTAKE? IF NOT WHY ARE THEY NOT PAYING MY COINS!
this is their respond on twitter!!
https://twitter.com/hd4rkb1u3/status/957318733634129920