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April 14, 2023, 08:51:45 PM |
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Hello all,
just to warn everyone against using this platform from my experience. Two major issues: bugs that lose money, and subscription renewal scam.
Bug on platform lost money, they don't care, support pretty much unresponsive, when they say something you notice they didn't even bother to get basic info. Core functionality failed, bot "forgot" the trade it made and couldn't access anymore the position to handle it.
Additionally, beside this big money losing bug, the platform is unstable, loads parts of the platform horrifically slow, data shown is wrong e.g. 3 graphs on 3 different parts of the platform that should show the same data all show it differently, and in the end neither of the 3 shows correct data. Even login doesn't work correctly, most of the times a login without an error will return you again to the login screen and you need to login twice. And many more problems. Statistics inside the platform are a pure joke and mostly random numbers, most probably the development is outsourced and with that things can only get worse and worse over time.
A platform that is really slow and has trading bugs is completely unsuitable for market trading, which requires precision and speed. Crypto market is risky by itself, but with this platform that doesn't do it job correctly and its support doesn't care, the danger is exponentiated.
And second issue, although it clearly says in settings under subscriptions "Autorenewal is off." they charged the card again and renewed the subscription without any warning or approval from user side. Trustpilot is also full of reviews about this renewal scam going years back, so this kind of scamming is their business model and not just some misunderstanding.
Also read the reviews all around, many people had negative experiences with bugs, and always a faulty support service with it. Dig a little, you'll be surprised.
On Facebook they have paid fake reviews that are for something completely different and neither of them is about Cryptohopper, but with that they faked the rating to 4.9. If they need to do that, you know something is really fishy.
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