I am expecting this. Naturally a business as big as this would not really admit any liability because it will do harm to its very existence. Imagine ever admitting your negligence. Your honesty cannot save your business's reputation especially when such negligence involves a huge amount of money, save for some few who ultimately believe the possibility of inside job or other excusable negligence brought about by extraneous factors or fortuitous events. Hence, the best they could do to alleviate or contain the situation is to pay the damages caused to their clients. What I suggest, however, is for them to close the business itself and rebuild another one under a different name or brand. They should have a different branding in opening a new one to avoid its association to the previous company. Sometimes it is all about marketing strategies, you know.
Now this exchange every day to send letters to their users, which indicates that they plan to repair the damage and reopen. But it does not return the trust. I'm not going to use this exchange in any case. But it is not an indicator. Nicehash was also hacked. They still have not returned the money to its users. They resumed work and managed to regain some of the customers.
