2 weeks days ago, I placed my first order with them. Still waiting for item to arrive (hopefully it will arrive, but who knows…)
I was very surprised, because 1 hour after placing the order, I received an email stating that “your order is on the way to you”. I placed the order during a weekend ( I live in Europe hence I am not sure about their local time, but still…)
Since I was suspicious, I contacted them asking for clarification (if it was an automated message, or my order was actually dispatched). Furthermore, I wanted to place another order, but the automatically calculated shipping fees was probably miscalculated.
I exchanged 2-3 emails with customer support. Although my questions were very specific, their answers were very vague & general. (i.e. if you have received the dispatched notification, then your order probably have been shipped. We cannot have access and manually change the shipping fees etc…)
Always they took around 3 days to reply to me. Then suddenly, 1 week ago they just stopped responding to my emails.
I received the majority of my order however there was much confusion on several items that were never shipped.
In the FAQ on their site is stated that “no central office or HQ. Our employees are located all over the world. We ship many products from the United States, however our vendors are also global and ship from many different locations”.
When you received your items, did all of them came in one package from “allthingsdecentral”, or received them in different batches directly from vendors?
Although I asked support if they do the handling & shipping, or just pass the order to the vendors (and vendors do dispatch), I never received an answer.
TL;DR: $65 order (paid in crypto), might (or might not) got dispatched, stopped responding to my emails. International shipping -no tracking number provided, and now those news about allthingsdecentral