This site is working on a scammy fame. I tested with some small amount of BTC and this is what happened. Before I tell, I must add, that they are in PDT, whilest I live in CET:
I was purchasing small amount on 11pm CET on Sept 11th and got a message by "Tony Coindaddy" 1 hour later, confirming my order and saying "Since we're not in the business hours anymore, you will receive your order tomorrow because no one is in the office right now.". It was about Wednesday 4 pm PDT, so what. I was waiting whole Sept 12, without receiving neither my Coins nor further notice.
I was fed up waiting by Sept 13th at 1pm CET, what is about 5am PDT. So I sent a friendly reminder, that was surprisingly answered within 20 minutes, but telling a lot of sorry about deferrage, asking for scans of Passport or likewise documents. I am fine with such securities, but in this case I was not able to follow this inquiry. Therefore I decided to cancel the order, so they just send back the money to my paypal account. This message was sent 6 am PDT, so there was one business day left for processing. But neither money back nor further notice was sent on friday.
I will go back to bitstamp now. It takes 2 business days to have my money there, so this is absolutly faster.
I suspect coindaddy is not aware of QoS. My respect to Tony who is answering mails very quickly outside business hours, but during business hours, when Tony is out of office, they seem to twiddle thumbs. Very disappointing.
Below I am disclosing Tonys second answer to help others to have a better picture...
Regards
Hello,
First of all, thank you for sharing your experience.
We had a big attack of fraud last week, where we lost over $6,000 .
People ordered, we delivered within hours, but then they opened up cases on PayPal saying their Accounts have been hacked - so we lost a lot of money.
After these attacks, we had to think about changing something. First, we stopped delivering our products right away, so that if someone told us the have been
hacked, we wouldn't have already delivered so then we could simply send the money back to the customer that has been hacked, without losing anything.
Secondly, I asked PayPal what security measures would be useful in this case. They said that a lot of companies ask they customers for their Passports
to verify their Identity before they deliver the goods. So that's what we do now. (After you verified once, you obviously don't have to send any other documents when you order again!)
I can understand that you don't always have a scanned copy of your passport ready, and I am not happy with the situation myself - I would have loved to keep going like we did in the beginning and send the coins out just after we got the money on our PayPal. But that would cause a lot of trouble for us and would lead to losing a lot of money, so unfortunately we HAD to create some security measures.
Please tell me your transaction code, so that I can personally check on your order again. I will then send it directly to my teammate who can process the delivery, so that you can get your purchased coins as quickly as possible!
It is such a pity that criminals and hackers are causing inconveniences for both of us, but I am afraid we can't change that - like I said, i personally would like to continue with our business just like we did in the beginning and deliver within hours, but that does not seem possible anymore with these fraud attacks.
We will find a solution which works best for us and for our customers.
In the meantime, please provide me with your transaction ID so that I can check on your order.
Of course, we are researching every single case of fraud with our lawyer and already had some success, we got some of our lost money back.
Thank you and I hope you will continue using our service, once a customer is verified the whole process will be a lot faster.
Kind Regards,
Tony from Team Coin Daddy
