Help My GUI wallet wont connect

[Dtrucksguitarfan]

I'm been mining to the official sumokoin gui wallet for over a month now.  For the last two days, when I try to open my wallet, I put in my password and it is accepted.  The network shows synchronized.

However, it gets stuck at 'loading wallet'

I googled this issue and reddit said to run it with admin permissions.  I did that but no luck. 

I've not found anymore help online.

Has anyone else had this issue?

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[hieu81]

You can try to delete all wallet file and resync your wallet ( need to back up wallet.dat or backup file)

[Dtrucksguitarfan]

You can try to delete all wallet file and resync your wallet ( need to back up wallet.dat or backup file)

Thanks.  Can you be more specific as to what files to delete?  There are about probably 30 files in the wallet directory folder along with a /resources folder.  Inside the /resources folder are /bin, /icons/ and /www

edit: I dont see a wallet.dat file. 

[jhenfelipe]

Thanks.  Can you be more specific as to what files to delete?  There are about probably 30 files in the wallet directory folder along with a /resources folder.  Inside the /resources folder are /bin, /icons/ and /www

edit: I dont see a wallet.dat file. 

First, make sure you have a back up of your Mnemonic seed and Private key in a safe place. You could try to uninstall the wallet after. Assuming that your using Windows, inside that directory you mentioned there is a wallet_uninstaller file, use that to uninstall it (just double click and confirm). After that, install the wallet again, open it by running as admin, then restore from seed.

Afaik there is no wallet.dat file

[Dtrucksguitarfan]

I did this just now and had no luck.  I'm guessing the uninstalled left something.  I think this because when I reinstalled it and opened the wallet it asked for my password and then started synching.  It did not make me enter my private keys or other. 

Wallet still stuck. 

[Dtrucksguitarfan]

I fixed this.  After an uninstall, it is important to delete the sumokoin folder from the /programdata folder.  Windows users, this is a hidden folder.  You must view hidden folders before you can delete it.  After deleting this data, I was able to reinstall the wallet, enter my memonic key and all is good.

Thank you for the help.