Are there any Bitcoin friendly Customer Support products ?

[jim618]

At the moment, MultiBit support is dealt with by the project's issues database. (https://github.com/jim618/multibit/issues?state=open)
This works but is a bit clumsy and won't scale. There isn't any first line support staff.


Thinking ahead to when Bitcoin is larger:

Does anyone know of a 'bitcoin friendly' Customer Support product ?
Or can anyone recommend an open source support codebase that they use that we can enhance ?

If/ when Bitcoin grows much more, we will probably have to start charging small amounts of BTC for support - this would be used to cover the support staff's wages and hence should scale.


Let me know if you have experience or recommendations in this area.

Cheers

Jim

[b!z]

purechat is free support chat software, if you're looking to obtain software?

[jim618]

Thanks for that suggestion.

It's support/ticket management software I am trying to find. Preferably open source so that I can add in a sprinkling of Bitcoin.

[nachius]

A quick search returned this:

http://blog.neweb.co/9-free-open-source-ticket-systems/

I have not used any of those as the organizations I have worked for have always paid money for supported models, but at first glance a few of those seem promising and well into the SDLC.

[jim618]

Good link. Thanks.

[garyrowe]

It might be worth considering JIRA. It's a very comprehensive issue tracking system that can be configured to provide a customer support workflow as well.

https://confluence.atlassian.com/display/JIRA/JIRA+as+a+Support+System

I believe JIRA is offered for free to open source projects.

https://www.atlassian.com/opensource/overview

I have personal experience of JIRA and can testify that it is an excellent issue control system.