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Author Topic: Huobi btc deposit issues  (Read 49 times)
timid
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February 07, 2018, 05:42:52 AM
 #1

Hi peeps

Im having trouble with huobi and i am a bit concerned now.... I have waited 6 hours for my btc to arrive into my huobi btc exchange but it is still not showing. It has already 14 confirmations on blockchain.info

Under deposit history it says the exact amount of btc transferred but under status... it is blank.

Only in details it shows the transaction id: d9dc6260e6553037b972df81d80edd9d2598c45a9860989e80dc1bac740f2db6

This is the address I deposited to: 1F2MVLjfAZtFfaYVMQysN8YhCozwURJXqs

The address is correct as well as id.

There is no history of any withdrawals and it doesn't show the btc in my balance.

Can anyone help?

I tried emailing them but of course no reply. I really anxious on what has happened
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Potato Chips
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February 07, 2018, 06:18:14 AM
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The problem lies on them so you can only solve this by involving an authorized staff from there.

Have long have you been waiting anyway?

For the time being you can also follow up your problem on their telegram and twitter:

Telegram: https://t.me/huobiproofficial (Recommended so try this first)
Twitter: https://twitter.com/HUOBI_Pro

EDIT: Another user has the same problem on telegram and below was the reply from the admin.

Quote
Vincci Huobi Guardian:admin
   > Richard Kwok
   > admin, I deposit btc into my account. You said I have to be patient. I waited over 5 hrs. BTC still not in my account yet

I am sorry, please kindly be patient, as we are working on it

This was a recent chat just to be clear.

timerland
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February 07, 2018, 06:51:13 AM
 #3

Hi peeps

Im having trouble with huobi and i am a bit concerned now.... I have waited 6 hours for my btc to arrive into my huobi btc exchange but it is still not showing. It has already 14 confirmations on blockchain.info

Under deposit history it says the exact amount of btc transferred but under status... it is blank.

Only in details it shows the transaction id: d9dc6260e6553037b972df81d80edd9d2598c45a9860989e80dc1bac740f2db6

This is the address I deposited to: 1F2MVLjfAZtFfaYVMQysN8YhCozwURJXqs

The address is correct as well as id.

There is no history of any withdrawals and it doesn't show the btc in my balance.

Can anyone help?

I tried emailing them but of course no reply. I really anxious on what has happened

Seems like that you have sent the transaction today just a few hours ago.

These sort of problems where transactions in an exchange are lagging behind is quite common. If you are sure that you have indeed deposited to the correct address then there is really nothing to worry about in this scenario.

Don't panic too much, wait for a response first. It's only been a few hours and you can't expect support to handle your ticket within a few hours just like that. It's not real time or anything.

As potato chips said, only the Huobi support can help you.

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