What she doesn't realize (and is probably too computer-illiterate to realize) is that she just needs to click on the WiFi bars at the top, select her SSID and type in the fucking password. This is a problem that could have been solved in less than 10 minutes by calling a tech-savvy relative or mother fucking tech support.
Well in her defense, she looks like she's doing some kind of arts or history course, so probably can't blame her for not being computer literate, although in today's world at her age it would be somewhat incredible and maybe criminal (for laziness).
As for the rest of it: Some college sites' student resources are anal about using IE, but Firefox is becoming far more accepted. And OpenOffice and Office are practically the same thing.
IE9/10 seems to be stemming the change a bit and Chrome is also becoming increasingly popular. The latest "tick-tock strategy" by Mozilla is starting to annoy me despite being a long time Firefox (Netscape even) supporter.
And for what it's worth, OpenOffice has been forked out to Libre Office because Oracle was being an ass about things. I'm starting to get really nervous about depending on MySQL after seeing them mess around with Java and OpenOffice.