Coinbase not letting me log-in. Still unresolved

[kulai]

Hi everyone, just wondering if anyone has experienced being unable to login with coinbase, and how long did it take them to resolve your case?

My account was locked on Jan 24, 2018. I thought I was hacked and asked them of unknown transactions, but apparently, coinbase had given me extra coins, and they removed it without warning. I buy coins at different times, so I dont get to check if my bank has stopped a transaction or not. Because of my call, they locked my account, even if they were able to justify the transactions. Ive been calling coinbase support and emailed them, and all I get it is that "it is out of their hands" " they are only customer support". And even the email support gives me generic replies. It has been 15 days (a lifetime in bitcoin world!!, and I have already lost thousand of money ( I started December). I couldn't add or remove my coins. This is very frustrating. I wonder if this has happened to anyone, and what steps have you done? I am contemplating on knocking at their San Francisco office even! I just dont know where it is. Any help appreciated!! 

[TimtheYoutuber]

First question I would ask is, are you at least 18 years old with full ID, SSN verification? Have you ever gambled cryptocurrency coins before, and then sent those coins to your account?

[rommelo24]

This is hilarious! If you have supported email you can recovered it. Unless this is not your account.  Thinking???

[kulai]

First question I would ask is, are you at least 18 years old with full ID, SSN verification? Have you ever gambled cryptocurrency coins before, and then sent those coins to your account?

Yes, I am > 18 yo, with full ID, with SSN. I am the owner with coinbase connected to my US bank account.

These are the emails that they sent me, since January 24:

(1)
Hi there,
It looks like these funds were reclaimed from your account by Coinbase after your bank reversed one of the recent charges for your purchase. There does not appear to have been any unauthorized activity on your account.
•   Therefore, as authorized in the User Agreement, we deducted AMOUNT from your funds held on-site. You can read the User Agreement at https://www.coinbase.com/legal/user_agreement.
I hope this clears up the confusion. If you are unsure about the reason your bank reversed the charge, please contact them for further explanation and to find out what is needed to avoid this situation in the future.
Thank you for contacting Coinbase Support.

(2)
Hey there!
I apologize for the delay in response, I am gathering as much information as I can so that you can get a better understanding of the transactions that are on your account that you did not authorize.
I just wanted to follow up and let you know that I am still working to get this issue reviewed so that we can get you access to your account safely and with complete confidence. Please let me know what issues you had regarding the transactions we spoke about on our phone call and I will be happy to assist.
Thank you for using Coinbase, I look forward to hearing from you. I truly appreciate your patience with me on finding you the best resolution to this issue, reply to this email and I will respond directly.
-Christina

(3) 
Hi again, I’ve just checked your account and can confirm that your request has been properly escalated. For fastest response, please do not create multiple tickets about your issue. Once your request is cleared, we’ll be sure to follow up

(4) 
Hello,
Thank you for bringing this to our attention. We have put a hold on your account’s ability to login for the time being until you are certain that your account is secure. No new outgoing transactions will be possible while the account is disabled, but pending transactions cannot be stopped due to the irrevocable nature of digital currency transactions.

(5)
Hello
Thanks for reaching out. Having investigated the issue, I am working with a specialist to address it properly. We will follow-up with you as soon as we have an update.
Thank you for your patience.

(6)
Hello,
Thank you for submitting your request. Due to increased volume it may take several days to receive a response.


These are emails sent after each phone calls. No one has reached out to me to date. I think 15 days with "escalations" from their part is too long. Hence, I am just wondering if someone else has experienced this with Coinbase, and what was done to resolve it quickly if it was even resolved? It is very unfair to have no access to my own account because the support team couldn't do anything about it. I don't even know who to call as they don't give any other number. They say "wait and they will get back to you". At this point, I don't know "how long" will they get back to me. It has been days.

[kulai]

This is hilarious! If you have supported email you can recovered it. Unless this is not your account.  Thinking???

This is my account, and they know my email, telephone number, and all my account details. It was actively locked by the Coinbase team. I know my password.

To date, no one has reached out to me yet. They email these after each phonecall that I made. No one tells me of the team that would resolve this. Support team said "it is out of their control" and that "wait for the specialist to reach out to you". 15 days, and no one has tried to reach out to me about this matter. If I can't rely on the customer support number, then who should I contact? For this reason, I am really interested to know if anyone else has to go through this with Coinbase. I think 15 days is too long for them to resolve this case. To have no control over my own money, and to have no knowledge when will Coinbase reach out to me... if ever, is not fun at all.

[JoanxD]

Hi, Do you solved that ??