Do you really think they have the time to develop a better gox?
I think all that is needed at the moment is a better PR strategy, they could probably thrash this out in a series of hour long meetings and one appointment but they just do not seem to care about the customer.
Mark Karpeles is a board member along side some smart minds with the Bitcoin Foundation, surely someone must be able to advise him???
ha!
Look at bitinstant, it's down for month with a very poor explanation. And charlie shrem is jetting from meeting to meeting to promote bitcoin. I wish they send mark karpeless instead of him, he would know for sure how to talk about bitcoin as a global multi-million-dollar-business.
What I mean is: Without gox, the golden april would not have happen, and if gox had done the bitinstant right after facing authorities, the prize would have fallen much deeper. Even if its time to diversify the exchange landscape - show gox some respect for what they have realized. Without them your coins possible would be worth less.