Changing password with confirmation emails and still not possible to log in
I was able to change my password and log in. Since their service is offered only to those who reside in a limited set of countries, I couldn't use their service but the change password system was definitely functional, for me at least.
I did have two e-mails ... one stating that my account had been locked, and a link to unlock it. Then the reset password e-mail. Perhaps your account is locked?