Unfortunately there's not much you can do.
Tracking crypto is complicated. Thief could have used some mixing service making it untraceable.
If you would be lucky and track it down to exchange then you would also need that exchange to cooperate and my guess they will cooperate only with authorities. In addition only those exchanges that are KYC/AML obligated (fiat exchanges) ... so if thief turned them to another crypto then chances to succeed are very, very low.
I think this should be reported to jaxx management as they are the only one who (maybe) can find the person which was dealing with your friend and try to push on him. But I think this is impossible to happen.
Sorry for your friends loss.
Hi and thanks for the reply !
We cannot get to Jaxx management, they don't have contact details other than the usual support address. We tried reaching one on LinkedIn without response...
I see they have twitter and reddit as well. You can try shout out there. But if you don't have some indisputable proofs I guess this all will be absolutely useless.
You need to unerstand this was a huge error on your side and it's solely up to them to decide whether try to help you or not. So don't be offensive.
Nevertheless theft is theft and should be punished even if you are the one who did something wrong.
BTW USD 2k reward for tracking is not negligible amount. Someone actually may be interested but you should mention it somewhere else than in beginner section. Perhaps
services section or similar ( you know, some place where more experienced users stay ).
GL
