I never understood where this consumerist entitlement sprang up from where someone thinks because they payed a company a few dollars for a service or product... That that company is now forever responsible for keeping them happy. If someone breaks into your house and steals this product.... you deserve a new one!!
Sure they fucked up on their security, but that's how everything works. You put your trust in the wrong place. so you should be writing them off and never dealing with them again. That's where their responsibility stops. Trust destroyed means no more business, not you need to go into debt to pay off all of last years profits to your customers.
quoted for ignorance of the law.
If you deposit cash at your bank, and someone breaks in and steels it, should the bank have to pay you back for it?