Brand new S9... 1 board..1/2 chain DOA any suggestions

[Philopolymath]

Weird that only half the chips are alive?




6
29
631.00
2,086.08
33.5540
0
-
-
oooooooo oooooooo oooooooo ooooo
7
63
631.00
4,531.84
4,571.42
0
-
72
oooooooo oooooooo oooooooo oooooooo oooooooo oooooooo oooooooo ooooooo
8
63
631.00
4,529.94
4,531.69
0
-
74
oooooooo oooooooo oooooooo oooooooo oooooooo oooooooo oooooooo ooooooo




well shit
.............................
So its obviously a defective board......DOA and will be returned RMA.

[1714796480]

1714796480

[1714796480]

1714796480

[SGMPhil]

Have you let it run for a while so it gets nice and toasty, reboot it, and see if that helps?

[castiel0504]

You can use your guaranty, if you ordered it from Bitmain. What PSU are you using? Have you tried maybe switching the PSU with some other type of it. And is your miner on 220v?

[Philopolymath]

Yes I use 220v and Bitmain PSU...yes I swapped/tried with a known good working Bitmain PSU's.....and re flashed Firmware.....and swapped controller cables between affected  board and working one.
Yes unit was well warmed up and reset a few times.
I gave it a stern verbal scolding expressing my disappointment....

It's just a plain old DOA board....My first DOA..

The real piss off is I can't sent it back until Bitmain responds to the damn ticket...

[btc-haze]

This just happened to me, miner was hashing at 9.5 TH/s and one of the small red LED light on the board was not lit.

 The troubleshooting sequence was

1. Unplug all sockets from PSU to S9 and replug them in making sure they are tight.
2. Try another PSU
3. Reset the S9 and re-load firmware

None of it worked. So had to create a repair ticket and sent it to Cali for repairs. The complete unit for S9 needs to be returned for warranty repairs. Bitmain also stated that it will take a week to repair.

Warranty steps were pretty straightforward.

Hopefully I will get it back soon.!

[Philopolymath]

So DHL charged me CDN $300.00 to send a single S9 back to Hong Kong for repair...OUCHH...
Shame we can't use the Bitmain coupons for shipping.

[fanatic26]

So DHL charged me CDN $300.00 to send a single S9 back to Hong Kong for repair...OUCHH...
Shame we can't use the Bitmain coupons for shipping.

Why did you ship it to Hong Kong and not California? If you are in Canada shipping to Cali must be cheaper. I am in the pacific northwest and I can ship a single s9 to the repair depot for like $30

[ccgllc]

For what its worth, I had a T9 recently fail.  Shipped it to California for about $30 via USPS, and received a new one directly from China about 3 weeks later (was notified within 2, but it takes a week or so to get here).