Sorry, miscounted (actually didn't even count, just felt like 3 days)
I had sent 2 emails, when I first saw it was stuck, and sent a second one about an hour ago, and didn't get a reply yet.
(i also sent an email a month ago, about a different subject and till this day, I had never got a reply)
That doesn't sound good. I would be suspicious at this point. I certainly wouldn't continue using the service until this is resolved.