You should try to look at it from the bounty manager's perspective. I know that everyone wants immediate attention, no delays in stake counting or any errors, but when you have in your hands a campaign with thousands of participants it's virtually impossible to attend everyone in a timely manner AND keep the work up to date. A very big percentage of the requests come from people who didn't read the rules and then are
demanding that you:
- change their ETH wallet (when it's specified in the rules that it won't be done)
- count stakes that were reported after the limit date (with the most bizarre excuses)
- have their stakes counted the next day to the cut-off and remind you every day that you are late
- give them stakes for low-quality articles that bring no value
- change your system because they know better how to do it
- tell them when they will be paid (when this is something that is generally not in the hands of the bounty manager)
- etc.
Of course it's important to communicate properly with the participants but at a certain point the pressure becomes really high and if you want to have the work done in time you need to prioritize some tasks above others, and it is inevitable that some people will feel unattended. But think about this: what matters is the final result, at the end everyone (the customer, the bounty manager and the bounty hunter) has the same goal. When the campaign ends and everyone is happy with their tokens you can look back and realize that in most cases there was not really a reason to become angry
This is all true and I understand bounty managers point of view but they should never forget to be polite and calm using thank you and please words when answer participants questions. That is what I miss and find not professional. Like you said there is a lot of just stupid questions from people because they don't read or understand rules but still manager should act in a proper way and never lose his temper.
A few months ago I was involved in a situation like this: I saw a bounty campaign and was not clear if they are still let people participate. So I sent a PM to bounty manager asking him if I am eligible to join. He answered, "Yes, of course, you can join." So I joined and posted my sign up in bounty thread like asked in rules. After few weeks of promotion on Facebook, Twitter and signature bounty I wanted to check my status and I was not in the spreadsheet. I contacted manager and he said that I have participated when they don't accept new members anymore. Of course, I replied with the PM screen inviting me to join. Bounty manager started to be rude and threaten me that he will ban me from all future campaigns (which he did and I am banned now) and never paid me a dime even if I was calm as always and very polite when talking to him. I tried to find help by the project team of developers reaching to them with my case via Telegram. Of course, I was banned after few questions with no answer.
Bounty hunters in a situation like mine literally can do nothing. The only person who can help you is your bounty manager and he is personally involved and against you. If he accepts your complaint he has to admit that he made a mistake and some people just hate this. They begin to be rude and fight with you like you where the biggest enemy. They do all they can to hide their mistake, misinterpret facts and use all their power in an abusive way against you.
In my case bounty manager said that this is my fault that in PM to him I haven't said exactly which campaign I will join.
I didn't know that he manages few campaigns at the same time. Why and how the hell should I know this? He should ask which campaign I will join, I think. From my point of few answering "Yes, of course, you can join" he invited me to all campaigns he is managing.
Anyways he won and I am now banned from all future campaigns managed by him. Can you believe this?
Complaints and cases like mine are all over the forum lately. I see often not professional behavior and bounty managers acting like a Gods. Bounty hunters are just left alone and there is no entity to reach for help here on the forum. Which is bad and there should be somebody or thread where bad bounty managers could be reported and checked by independent high rank and trusted forum users.
I have saved all PM's and posts from my case and waiting when I finally can find my justice.
